Senior Customer Service Representative

AMERICAN EXPRESS; Gurugram District; Hybrid; INR 600,000 - 1,000,000; Full time

Job summary

AMERICAN EXPRESS in India is seeking a risk analyst specialist responsible for mitigating fraud risk and loss in production environments by handling potential credit abuse for Business and Consumer accounts.

You will analyze account data to detect fraud patterns, support aging of the CBO portfolio, and collaborate with teams to manage inbound and outbound case volume while applying analytical, communication and problem-solving skills.

Qualifications

• Minimum 1 year of meaningful experience in Contact Center Domain.
• Strong proficiency in verbal and written communication skills
• Should possess analytical, decision making and problem-solving skills
• Graduate with minimum 1 year experience in contact center domain
• Prior experience in credit, collections is preferred

Responsibilities

• Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.
• Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.
• Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.
• Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.

Skills

Contact Center

Communication

Analytical thinking

Job description

Description

Responsible for mitigating risk and preventing loss in a production environment and enabling spend for our customers, by handling potential credit abuse and credit bust out for Business and Consumer accounts.

Responsibilities

• Collaborating on this team provides opportunities in enhancing analytical skills and identifying potential trends in card utilization behavior.


• Colleagues in this position handle cases and complete analysis on accounts to determine if there is a possible intention by card members to defraud American Express or cause American Express to suffer significant financial loss.


• Specialists assist in managing the aging of the CBO portfolio and support both inbound & outbound volume.


• Successful specialists must have the ability to quickly analyze account information and identify what is hiding in the data.

Qualifications

Minimum Qualifications

• Minimum 1 year of meaningful experience in Contact Center Domain.


• Strong proficiency in verbal and written communication skills


• Should possess analytical, decision making and problem-solving skills

Preferred Qualifications

• Graduate with minimum 1 year experience in contact center domain


• Prior experience in credit, collections is preferred