Customer Service Representative (US – Night Shift)

RFS Business Solutions Pvt Ltd; West Bengal; On-site; INR 223,200 - 390,600; Full time

Job summary

RFS Business Solutions Pvt Ltd is seeking Customer Service Sales Representatives to provide exceptional support to our e-commerce customers. Responsibilities include handling inquiries, resolving issues, and assisting with sales while ensuring high customer satisfaction.

The ideal candidate must have prior experience working with US clients, strong English communication skills, and the ability to work during night shifts and weekends in a fast-paced environment.

Qualifications

• Prior experience handling US customers is mandatory.
• Must have strong spoken English and communication skills.
• Experience with US client interactions is required.

Responsibilities

• Handle inbound and outbound calls with US customers.
• Assist customers with product inquiries and orders.
• Resolve customer issues efficiently.

Skills

Excellent spoken English

Problem-solving skills

Customer handling skills

Job description

Work From Office (NIGHT SHIFTS). 9 HOURS SHIFT. 2 SHIFT SLOTS – 6:30 PM TO 3:30 AM AND 8:30 PM TO 5:30 AM. No transportation provided. MUST BE AVAILABLE ON WEEKENDS (2 ROTATIONAL WEEK OFFS). Location: ARCH SQUARE X2, Ep Block, EP-Y1, EP Block, Sector V, Kolkata, West Bengal.

We are looking for Customer Service Sales Representatives / Sales Associates to provide exceptional support to our e-commerce customers. The ideal candidates will be responsible for handling customer inquiries, resolving issues, assisting with sales, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Handle inbound and outbound calls with US customers.
• Assist customers with product inquiries, orders, and general support.
• Resolve customer issues efficiently while maintaining a professional approach.
• Provide accurate information about products and services.
• Deliver excellent customer service while identifying potential sales opportunities.
• Maintain proper documentation of customer interactions.

Requirements

• Prior experience handling US customers is mandatory.
• Excellent spoken English and communication skills.
• Experience handling calls and interacting with US clients/customers.
• Ability to work in a hardcore night shift (US shift). Must be comfortable working night shifts.
• Must be able to work weekends on rotational shifts.
• Strong problem‑solving and customer‑handling skills.