Customer Service Representative

Proziod Analytics; Bagaluru; On-site; INR 111,600 - 167,400; Full time

Job summary

A customer analytics company in Bangalore is looking for a Customer Support Executive to handle customer queries and ensure satisfaction. The role requires fluency in Hindi and English, excellent communication skills, and a calming presence under pressure. Fresh graduates are encouraged to apply. Responsibilities include managing customer interactions through various channels, resolving issues professionally, and meeting service quality KPIs. This is a work-from-office position with competitive stipend opportunities.

Qualifications

• Fluency in Hindi and English (verbal and written) is required.
• Excellent communication and interpersonal skills are essential.
• Ability to stay calm under pressure and manage multiple tasks.

Responsibilities

• Handle customer queries via phone, email, chat and tickets.
• Resolve product and service issues promptly and professionally.
• Maintain records in CRM tools like Zendesk and Salesforce.
• Collaborate with internal teams for escalations.
• Meet KPIs for response time, resolution rate, and customer satisfaction.
• Share customer insights to improve service quality.

Skills

Fluency in Hindi

Fluency in English

Excellent communication skills

Strong multitasking ability

Education

Graduation

Job description

📢 Job Opportunity: Customer Support Executive – Proziod Analytics Pvt Ltd

📍 Location: Bangalore (Hoodi)

🧠 Experience: Freshers

💰 Stipend: 10-15k

🗓️ Working Days: Monday – Saturday

🏢 Mode of Work: WFO

About The Role

Do you enjoy solving problems and ensuring customers are satisfied? Join Proziod as a Customer Support Executive and be the trusted voice of our customers!

Responsibilities

• 📞 Handle customer queries via phone, email, chat & tickets
• 🔧 Resolve product/service issues promptly & professionally
• 📋 Maintain records in CRM tools (Zendesk, Salesforce, etc.)
• 🤝 Collaborate with internal teams for escalations
• 📊 Meet KPIs: response time, resolution rate & customer satisfaction
• 💬 Share customer insights to improve service quality

Requirements

• ✅ Fluency in Hindi & English (verbal & written)
• ✅ Excellent communication & interpersonal skills
• ✅ Calm under pressure, strong multitasking ability
• ✅ Freshers, who completed graduation