CUSTOMER SERVICE ASSOCIATE III

TE Connectivity; Bengaluru; On-site; INR 900,000 - 1,500,000; Full time

Job summary

TE Connectivity in Bengaluru seeks an experienced Order Management professional to lead the full lifecycle for high-value automotive accounts. You will coordinate with planners, logistics, sales and quality teams to ensure timely delivery and exceptional customer service.

You will act as the primary liaison between customers and manufacturing, resolving issues, communicating changes, and driving continuous improvement in service performance and SLA adherence.

Qualifications

• 3+ years of experience in Order Management.
• Supply Chain experience.
• Manage full order lifecycle for high-value automotive accounts.
• Resolve complex customer issues with minimal delivery impact.
• Mentor and coach junior CSRs and supervisors.

Responsibilities

• Delivery extraordinary customer experience by providing world-class service.
• Respond promptly to customer inquiries via phone or email.
• Provide detailed information about products, services, and order status.
• Resolve customer complaints and issues efficiently and professionally.
• Process customer orders accurately and efficiently.
• Track order progress and ensure timely delivery.
• Coordinate with planners, logistics, sales, product management and quality teams to fulfill customer needs.
• Serve as the primary point of contact between customers and the manufacturing team.
• Communicate any changes in order status, delays, or issues to customers promptly.
• Prepare and deliver order confirmations, shipping notifications, and other relevant information.

Skills

Order management

Supply chain

Customer service

Cross-functional collaboration

Problem solving

Stakeholder management

Education

Bachelor's degree or equivalent

Tools

ERP systems

Job description

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Automotive: We are one of the leading providers of advanced automobile connectivity solutions. The automotive industry uses our products in automotive technologies for body and chassis systems, convenience applications, driver information, infotainment solutions, miniaturization solutions, motor and powertrain applications, and safety and security systems. TE is developing automotive solutions to help drive innovations for designs today and into tomorrow.

Objective

crucial as they serve as the primary point of contact for both customers and the company. They will be leading the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues. Their responsibilities include managing customer interactions, processing orders, addressing concerns, and coordinating with internal teams to ensure timely and accurate delivery of products and services. This role is vital in maintaining customer satisfaction and fostering strong, long-term relationships.

Job Requirements

• Delivery extraordinary customer experience by providing our customer with world class customer service
• Respond promptly to customer inquiries via phone or email.
• Provide detailed information about products, services, and order status.
• Resolve customer complaints and issues efficiently and professionally.
• Process customer orders accurately and efficiently.
• Track order progress and ensure timely delivery.
• Coordinate with planner, logistics, sales, product management and quality teams to fulfill customer
• Serve as the primary point of contact between customers and the manufacturing team.
• Communicate any changes in order status, delays, or issues to customers promptly.
• Prepare and deliver order confirmations, shipping notifications, and other relevant information.

Skills

• Any Bachelor’s/ Business degrees or equivalent experience
• 3+ years of experience in Order Management.
• Supply Chain experience.
• Manage full order lifecycle for high-value automotive accounts.
• Resolve complex customer issues with minimal delivery impact.
• Act as primary escalation points for urgent service recoveries.
• Oversee customer service across multiple sites or countries.
• Build strong relationships with senior and operational customer contacts.
• Deep knowledge of all Order-to-Cash process steps.
• Collaborate with planners, logistics, quality, and sales to remove bottlenecks.
• Analyze service performance data to address root causes
• Monitor and ensure compliance with SLAs and KPIs.
• Mentor and coach junior CSRs and supervisors.
• Lead continuous improvement initiatives in customer service

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork