Customer Service Representative | BPO

Talent Acquaintance; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Talent Acquaintance in Mumbai, India is seeking a chat support specialist to deliver exceptional customer service via non-voice channels. The role requires clear written and verbal communication, strong problem-solving, and seamless collaboration with internal teams to resolve issues and improve overall experience.

Candidates should be comfortable using CRM systems, managing multiple tasks in a fast-paced environment, and maintaining detailed records of interactions.

Qualifications

• Proven experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication, able to articulate complex ideas clearly.
• Strong problem-solving and creative thinking abilities.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Proficiency in using CRM software and other support tools.
• High attention to detail and quality assurance in work.

Responsibilities

• Provide exceptional customer service through chat support, addressing inquiries and resolving issues professionally.
• Utilize problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve issues and enhance customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer service

Problem-solving

CRM proficiency

Written communication

Verbal communication

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.