Customer Service Representative | BPO

Talent Acquaintance; Ernakulam; On-site; INR 200,000 - 280,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to join our chat support team in India. You will respond to inquiries, resolve issues, and maintain accurate records in our CRM system.

Join a fast-paced environment where collaboration and clear communication are key. The role emphasizes problem-solving, product knowledge, and a patient, professional approach to every customer interaction.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication; able to articulate ideas clearly.
• Strong problem-solving and critical thinking abilities.
• Able to manage multiple tasks in a fast-paced environment.
• Proficient in CRM software and other support tools.
• Detail-oriented with emphasis on accuracy and quality.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing experience

Written & verbal communication

Problem-solving

Multitasking

Attention to detail

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.