Customer Service Representative | BPO

Talent Acquaintance; Jaipur; On-site; INR 240,000 - 360,000; Full time

Job summary

Talent Acquaintance is seeking a customer service professional to provide chat-based support, resolve inquiries, and maintain accurate CRM records. The role emphasizes clear written and verbal communication and teamwork to enhance customer satisfaction.

The candidate should stay updated on product information, collaborate with internal teams, and manage multiple tasks in a fast-paced chat environment.

Qualifications

• Minimum 1 year in a customer-facing role (chat or non-voice).
• Excellent written and verbal communication with clear articulation.

Responsibilities

• Provide exceptional customer service through chat, addressing inquiries and resolving issues.
• Use problem-solving to handle complex customer complaints and concerns.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of interactions in CRM.
• Keep knowledge of products/services up-to-date to assist customers.
• Work effectively in a team to achieve customer satisfaction goals.

Skills

Chat support

Customer service

Written communication

CRM software

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.