Customer Service Representative | BPO

Talent Acquaintance; Greater Noida; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance is seeking a proactive Chat Support Associate in Greater Noida. The role focuses on delivering exceptional customer service via chat, resolving inquiries, and addressing issues promptly to maintain high satisfaction levels.

Ideal candidates will have strong communication skills, robust problem-solving abilities, and experience with CRM software. You will work in a fast-paced team environment, contributing to overall service quality and customer experience.

Qualifications

• Proven experience in a customer-facing role, preferably chat or non-voice BPO.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.

Skills

Customer-facing experience

Communication skills

Problem-solving

Multitasking

CRM proficiency

Detail-oriented

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.