Customer Service Representative | BPO

Talent Acquaintance; Chennai District; On-site; INR 260,000 - 420,000; Full time

Job summary

Talent Acquaintance in Chennai is seeking a Chat Support Executive to deliver exceptional customer service via live chat. You will respond to inquiries, resolve issues professionally, and log interactions using CRM software to ensure accurate records.

The role requires proven customer-facing experience, excellent written and verbal communication skills, and strong problem-solving abilities. You will thrive in a fast-paced team, continually update product knowledge, and contribute to high

Qualifications

• Experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Customer-facing experience

Written and verbal communication

Problem-solving

Multi-tasking

CRM software proficiency

Attention to detail

Tools

CRM software

Support tools

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.