Customer Service Representative | BPO

Talent Acquaintance; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance is seeking a customer support specialist to handle chat inquiries, resolve issues, and provide accurate product information. You will deliver exceptional service and maintain records using CRM software.

Join a fast-paced team focused on customer satisfaction, collaboration with internal departments, and ongoing product knowledge updates to improve the overall experience.

Qualifications

• Experience in a customer-facing role, preferably chat or non-voice support.
• Excellent written and verbal communication; ability to convey complex ideas clearly.
• Proficiency with CRM software and support tools.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and quality assurance.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Communication

Customer service

Chat support

Problem solving

Teamwork

Attention to detail

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.