Customer Service Representative at Flipkart (Multiple Locations)

Flipkart Group; India; Hybrid; INR 145,000 - 223,000; Full time

Benefits offered by this job

Incentives

Annual Bonus

Shift Allowance

Job summary

Flipkart is hiring Customer Service Representatives across multiple locations in India to deliver exceptional support to customers. You will handle inquiries via phone, chat, or email, assist with orders, returns, refunds, and delivery tracking, and resolve issues with empathy and efficiency.

We welcome freshers and provide training; roles support various shifts and can be office, hybrid, or work-from-home depending on location.

Qualifications

• Must have a 12th pass or graduate degree.
• Strong communication in English and Hindi; regional languages a plus.
• Familiar with email and CRM systems; basic computer skills.
• Freshers welcome; training will be provided; ability to handle pressure.

Responsibilities

• Respond to customer queries via phone, chat, or email professionally and promptly.
• Provide support related to orders, returns, refunds, cancellations, and delivery tracking.
• Ensure resolution of customer complaints with empathy and efficiency.
• Update records of customer interactions in internal systems.
• Collaborate with internal teams for quick issue resolution and process improvement.

Skills

English

Hindi

Freshers welcome

Communication skills

Education

12th Pass / Graduate

Tools

CRM systems

Job description

Flipkart is hiring Customer Service Representatives across multiple locations in India. If you are passionate about delivering great customer experiences and looking for a stable, growth-oriented role with a leading e-commerce brand, this opportunity is for you.

Key Responsibilities

• Respond to customer queries via phone, chat, or email professionally and promptly
• Provide support related to orders, returns, refunds, cancellations, and delivery tracking
• Ensure resolution of customer complaints with empathy and efficiency
• Update records of customer interactions in internal systems
• Collaborate with internal teams for quick issue resolution and process improvement

Qualifications

• 12th Pass / Graduate (any stream)
• Strong communication skills in English and Hindi; knowledge of regional languages is a plus
• Basic computer skills, including familiarity with email and CRM systems
• Freshers welcome, training will be providedAbility to handle pressure and maintain a positive attitude

Job Details

• Job Type: Full-time
• Salary: Rs 13,000 - Rs 20,000 per month (based on location and experience)
• Locations: Bengaluru, Hyderabad, Pune, Noida, Kolkata, Ahmedabad, Chennai, and more
• Mode: Work from Office / Hybrid / Work from Home (role-dependent)
• Schedule: Rotational shifts, 6 days a week
• Benefits: Incentives, Annual Bonus, Shift Allowance (if applicable)

Why Join Flipkart?

• Be part of one of India top e-commerce companies
• Structured training and career growth path
• Flexible location options depending on availability
• Inclusive and employee-friendly work culture