Customer Service Representative

WNS; Thane; On-site; INR 300,000 - 500,000; Full time

Job summary

A leading global business process management company is seeking a Customer Support Executive for email and chat processes in Thane. The role involves handling customer interactions, resolving queries, and ensuring satisfaction while adhering to quality standards. Candidates should be graduates with at least a year of customer service experience. Willingness to work in UK rotational shifts and basic computer knowledge are essential. This full-time position offers a dynamic work environment.

Qualifications

• Minimum 1 year of customer service experience preferred.

Responsibilities

• Handle customer interactions via email and chat support.
• Resolve customer queries and concerns in a timely and professional manner.
• Ensure customer satisfaction through effective communication.
• Follow process guidelines and quality standards.
• Maintain accurate records of customer interactions.

Skills

Basic computer knowledge

Willingness to work in UK rotational shifts

Comfortable with 2 rotational week-offs

Ready to work from Thane location

Education

Graduate or HSC Pass

Job description

Walk in interview drive on 8-9th Jan 2025 from 1-2pm.

To Meet: HR Chinmayi Pawaskar (7400339473)

Job Title: Customer Support Executive – Email & Chat Process (Centrica)

Company Name: WNS Global Services

Location: Thane

Job Type: Full-Time

Key Responsibilities

• Handle customer interactions via email and chat support
• Resolve customer queries and concerns in a timely and professional manner
• Ensure customer satisfaction through effective communication
• Follow process guidelines and quality standards
• Maintain accurate records of customer interactions

Eligibility Criteria

• Education: Graduate or HSC Pass
• Experience: Minimum 1 year of customer service experience preferred

Skills

• Basic computer knowledge
• Willingness to work in UK rotational shifts
• Comfortable with 2 rotational week-offs
• Ready to work from Thane location

Work Schedule

• Shift: UK Rotational Shifts
• Week Offs: 2 Rotational Week Offs

About WNS

WNS Global Services is a leading global business process management company delivering excellence in customer experience across industries.