Customer Service Representative

WNS; Pune District; On-site; INR 180,000 - 240,000; Full time

Job summary

WNS Global Services is hiring for a Voice Process role in Pune. Freshers to candidates with up to 3 years of experience are welcome to apply. The role involves handling customer queries via phone, chat or other channels, providing accurate information and ensuring a positive customer experience.

The position requires excellent English communication, basic MS Office skills, and a customer-centric attitude. Rotational shifts and full-time employment are expected.

Qualifications

• Freshers or candidates with up to 3 years of experience are welcome to apply.
• Excellent verbal and written communication skills in English.
• Good problem-solving and interpersonal skills.

Responsibilities

• Handle inbound/outbound customer interactions via phone, chat, or other channels.
• Provide accurate information and resolve customer inquiries promptly.
• Resolve customer complaints and escalate complex issues when required.
• Maintain accurate records of customer interactions and transactions.
• Meet individual and team performance targets.
• Coordinate with internal departments to ensure timely issue resolution.

Skills

Communication skills

Interpersonal skills

Customer focus

Adaptability

Education

Graduate degree

Tools

MS Office

Job description

WNS Global Services is a global business process management (BPM) company that combines industry expertise with technology and analytics to deliver business solutions to organizations worldwide. WNS works with clients across multiple industries, including Travel, Banking & Financial Services, Healthcare, Retail, Insurance and Logistics.

WNS has a strong presence in the travel and hospitality domain and offers opportunities to work with global clients and international processes.

Job Title: Voice Process Location: Pune Experience: 0-3 Years Working Days: 5 Days a Week Weekly Off: Saturday & Sunday Off Employment Type: Full-Time

Job Summary:

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 3 years of experience are welcome to apply.

Key Responsibilities:

Handle Inbound/Outbound customer interactions via phone, chat, or other communication channels.

Respond to customer inquiries in a professional and timely manner.

Resolve customer complaints and escalation of complex issues when required.

Maintain accurate records of customer interactions and transactions.

Provide product, service, and process-related information to customers.

Follow company policies, quality standards, and customer service guidelines.

Meet individual and team performance targets.

Coordinate with internal departments to ensure timely issue resolution.

Build and maintain positive customer relationships.

Required Skills & Qualifications:

Graduate can apply (depending on company requirements).

Excellent verbal and written communication skills in English;

Basic computer proficiency and familiarity with MS Office.

Good problem-solving and interpersonal skills.

Ability to work in a fast-paced environment.

Customer-centric attitude and willingness to learn.

Preferred Qualifications

0-3 years of experience in customer service, customer support, BPO, call center, or related roles.

Freshers with excellent communication skills are encouraged to apply.

Working Conditions:

Location: Pune

Shift: Rotational shifts

Weekly Off: Saturday & Sunday Fix

What We Offer:

Competitive salary and incentives (if applicable)

Training and career development opportunities

Supportive work environment

Growth opportunities within the organization