Customer Service Representative

Enhancor; Pune District; On-site; INR 279,000 - 446,000; Full time

Job summary

Enhancor is seeking a friendly Customer Service Representative to engage with callers, listen empathetically, and capture accurate information while following scripts and processes.

Role involves 24/7 coverage with rotational shifts and flexible hours. Responsibilities include handling voice, chat, or calls, order intake, scheduling, and email responses to support our clients and their customers.

Qualifications

• 0.6 months to 4 years of relevant experience.
• International customer service experience preferred.
• A welcoming voice with an upbeat tone.
• Typing speed over 25 WPM; a test will be administered.
• Excellent customer service and computer literacy skills.
• Excellent grammar and spelling; attention to detail.
• Flexible, team player with strong verbal and communication skills.
• Windows-based computer skills.

Responsibilities

• Provide support via voice, chat, or calls.
• Handle message intake and dispersal.
• Schedule and set appointments.
• Process order intake.
• Respond to emails.
• Immediate notification of emergent issues and more.
• After Hours Emergency Call Handling.
• Manage complaints and escalations.

Skills

Customer service

Communication

Attention to detail

Typing 25 WPM

Grammar and spelling

Team player

Flexibility

Windows OS

Support tools

CRM software

Tools

CRM software

Windows OS

Job description

We seek individuals who can engage with callers by listening with empathy, communicating effectively, and capturing accurate information while following our clients' scripts, protocols, and processes. The customer Service Representative at Enhancor provides friendly, professional, and comprehensive support to our clients' customers. As this position requires extensive documentation and notation for high-level corporate clients, so keeping that in mind we are providing 24-hour support 365 days a year working in rotational shifts. Therefore, we can offer our team members flexible work hours around the clock! You’ll uncover challenges that enliven you as you grow professionally and explore career opportunities based on your interests and abilities. If you are looking for a stable career, join us!

Duties & Responsibilities:

• Flexibility to work in the US shift is essential
• Message intake & dispersal.
• Providing support through voice, chat, or calls.
• Scheduling & appointment setting.
• Order intake.
• Email response.
• Immediate notification of emergent issues and more.
• After Hours Emergency Call Handling.
• Complaints and Escalation Handling.

Qualifications & Skills:

• Looking for someone having 0.6 months to 4 years of relevant experience.
• International Customer Service experience is preferred.
• A welcoming voice with an upbeat tone.
• Typing speed must be over 25 WPM. A test will be administered.
• Excellent customer service and computer literacy skills.
• Excellent command of grammar and spelling must be adept at paying attention to detail.
• Flexible, a team player with exceptional verbal and communication expertise.
• Computer skills in a Windows based environment.
• Must be available to work a weekend day (Sat or Sun each week).
• Training will last approximately one week. On your second week, you will move to your new set schedule.
• Good attendance & schedule adherence following.

Required Skills