Customer Service - Contract Role

Kavales Staffing Group; India; Remote; INR 1,250,090 - 1,500,108; Part time

Benefits offered by this job

Health Insurance

Life Insurance

Job summary

A staffing solution provider is seeking enthusiastic Customer Service Representatives to join their team. This remote position involves answering customer queries and providing detailed product information while ensuring a high level of service. Successful candidates will possess excellent communication skills and a strong work ethic. The job offers a pay range of $10 - $12 after certification, with potential bonuses. Additionally, agents working over 35 hours per week can access health and life insurance benefits after 60 days.

Qualifications

• Previous experience in customer service is preferred.
• Candidates must be proactive and responsive.
• Ability to solve problems related to products and services.

Responsibilities

• Answer customers' questions about products and services.
• Provide information about products and services to customers.
• Gather, evaluate, and process customer feedback.

Skills

Excellent communication skills

Ability to multi-task

Strong work ethic

Job description

Our busy call center is seeking enthusiastic, proactive and dependable professionals to join our team of Customer Service Representatives. The successful candidates will be responsible for providing a high level of customer service and responding to customer questions and requests in accordance with company policies. We are seeking individuals with a strong work ethic, excellent communication skills and an ability to multi-task.

We are currently hiring in CONUS United States. Please take note, we are NOT currently hiring in the US states listed below:

Responsibilities:

Answer customers' questions about products and services.

Provide information about products and services to customers.

Gather, evaluate and process customer feedback.

Be able to solve problems related to products and services.

Requirements

This is a Remote position. We are currently hiring in CONUS United States. Please take note, we are NOT currently hiring in the US states listed below:

Mandatory Training is part-time hours and varies between 3 - 6 weeks.

Pay Scale is as follows:

$10 - $12 once client certified

Higher earning potential, including bonuses after 60 days.

In order to qualify for a pay increase, minimum metric standards must be met:

• Schedule Adherence
  
• Call Quality Score
  

Training Schedules are Mon - Fri. Time will be determined during the onboarding phase.

9:00 a.m. – 1:00 p.m. ET

1:00 p.m. – 5:00 p.m. ET

5:00 p.m. – 9:00 p.m. ET

Agents invoiced 35+ hours per week are eligible for the following medical benefits after 60 days of employment:

Health Insurance

Life Insurance