Customer Support Representative

Enhancor Services; Pune District; On-site; INR 300,000 - 600,000; Full time

Job summary

Enhancor Services in Pune is seeking a customer service professional to handle inbound and outbound communications, including voice, chat, or email, with US shift flexibility.

The role involves order intake, scheduling, trouble tickets, and monitoring system alerts, plus after-hours responsibility and escalation handling. The ideal candidate will have strong grammar, fast typing, and a customer-first approach.

Qualifications

• International Customer Service experience is preferred.
• Typing speed must be over 25 WPM. A test will be administered.
• Excellent customer service and computer literacy skills.
• Excellent command of grammar and spelling; attention to detail.
• Flexible, a team player with excellent verbal and communication skills.

Responsibilities

• Flexibility to work in the US shift is essential.
• Message intake & dispersal and providing support through voice, chat, or calls.
• Scheduling & appointment setting and order intake.
• Opening trouble tickets and email response.
• Monitoring system alerts and immediate notification of emergent issues.

Skills

International CS experience

Typing speed 25 WPM

Customer service

Grammar and spelling

Communication skills

Windows environment

Weekend availability

Job description

Role & responsibilities

• Flexibility to work in the US shift is essential
• Message intake & dispersal.
• Providing support through voice, chat, or calls.
• Scheduling & appointment setting.
• Order intake.
• Opening trouble tickets.
• Email response.
• Monitoring system alerts.
• Immediate notification of emergent issues and more.

• After Hours Emergency Call Handling.
• Complaints and Escalation Handling.

Qualifications & Skills

• Looking for someone having 0.6 months to 4 years of relevant experience.
• International Customer Service experience is preferred.
• A welcoming voice with an upbeat tone.
• Typing speed must be over 25 WPM. A test will be administered.
• Excellent customer service and computer literacy skills.
• Excellent command of grammar and spelling must be adept at paying attention to detail.
• Flexible, a team player with exceptional verbal and communication expertise.
• Computer skills in a Windows based environment.
• Must be available to work a weekend day (Sat or Sun each week).
• Training will last approximately one week. On your second week, you will move to your new set schedule.
• Good attendance & schedule adherence following.