Customer Service Representative

JITO; Mumbai; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Real-world experience in software support

Friendly team environment

Growth opportunities

Job summary

A leading healthcare software company in Mumbai is looking for a Customer Support Executive to assist clients using their software. You'll handle queries related to software usage, accounting, and GST via phone and remote access tools. Candidates should have a minimum of 6 months experience in customer support, strong communication skills, and some knowledge of accounting principles. The position offers growth opportunities in a friendly team environment.

Qualifications

• Minimum 6 months experience in customer support.
• Knowledge of accounting and basic GST.
• Familiarity with AnyDesk and UltraViewer.

Responsibilities

• Handle client calls and resolve software-related queries.
• Support clients with accounting, GST, and billing features.
• Use remote tools for troubleshooting.

Skills

Basic Accounting Support

Good Communication

Proficiency in Tally

Proficiency in MS Excel

Strong Analytical Skills

Interpersonal Skills

Education

Commerce Graduate (B.Com or equivalent)

Tools

AnyDesk

UltraViewer

Job description

Torero Softwares Ltd • Mumbai

Job Type: FullTimePermanent

Work Mode: Onsite

Experience: EntryLevel

Travel Requirements: Rare client visits.

Skills:

• Basic Accounting Support
• Basic Accounting
• Good Communication is must, Microsoft office
• Good understanding of accounting and tax concepts
• Basic proficiency in Tally, MS Excel, and Word
• Strong analytical and interpersonal skills
• Willingness to learn and take initiative
• Ability to work in a team environment
• Proven experience in B2B SaaS or enterprise technology sales
• Experience working in B2B SaaS or tech products

Job Title: Customer Support Executive

📍 Location: On-site – Lower Parel, Mumbai

🏢 Company: Torero Softwares Ltd

🕒 Timings: Mon–Sat, 10:00 AM – 7:00 PM

Role Overview: Torero Softwares Ltd is hiring Customer Support Executives to assist clients using our medical software Medica Ultimate. This role involves handling inbound support calls, resolving queries related to software usage, billing, accounting, and GST via phone and remote tools (AnyDesk / UltraViewer).

Key Responsibilities

• Handle client calls and resolve software-related queries
• Support clients with accounting, GST, and billing features
• Use AnyDesk / UltraViewer for remote troubleshooting
• Coordinate with internal teams when needed

Requirements

• Min. 6 months of experience in customer support
• Commerce graduate preferred (B.Com or equivalent)
• Knowledge of accounting & basic GST
• Familiarity with AnyDesk / UltraViewer
• Strong problem-solving and communication skills

Why Join Us?

• Work with a leading healthcare software company
• Gain real-world experience in software and accounting support
• Friendly team and growth opportunities

📩 Apply Now: Interested candidates can share their resume via WhatsApp at 9702074236

Responsibilities

Its Customer Support Executive Role.Basically, you get calls from our customers who are already using our software for queries related to software, accounting, billing, GST and you resolve their queries by taking access of their system online via remote tools like Anydesk / Ultraviewer and then resolve their queries.