Customer Service Representative

Job Nexus India; India; Remote; INR 240,000 - 300,000; Full time

Job summary

A staffing and recruitment firm is looking for a Customer Service Representative to handle customer inquiries and ensure a professional service experience. This entry-level role is perfect for freshers seeking a structured remote job. Responsibilities include responding to inquiries, assisting with product information, and resolving complaints. Candidates should have strong communication skills and a customer-focused approach. Join the team and kickstart your career in customer support.

Qualifications

• Open to freshers.
• Ability to work independently in a remote setup.
• Professional attitude and willingness to learn.

Responsibilities

• Respond to customer inquiries in a timely and professional manner.
• Assist customers with product information, order processing, and service requests.
• Handle customer complaints and work toward effective resolutions.
• Maintain accurate records of customer interactions and transactions.

Skills

Strong verbal and written communication skills

Customer-focused approach with problem-solving ability

Basic computer knowledge

Job description

Join to apply for the Customer Service Representative role at Job Nexus India

Job Title: Customer Service Representative

Company Name: Domestic Cluster Enterprise

Work Mode: Remote (Work From Home)

Experience Required: Fresher

Salary Range: ₹2,40,000 – ₹3,00,000 per annum

Employment Type: Full-Time

Job Nexus India is hiring a Customer Service Representative for one of its client organisations. This role is suitable for individuals beginning their career in customer support and looking for a structured, full-time remote position.

Role Overview

The Customer Service Representative will handle customer interactions across multiple channels, address queries, and ensure a consistent and professional service experience.

Key Responsibilities

• Respond to customer inquiries in a timely and professional manner
• Assist customers with product information, order processing, and service requests
• Handle customer complaints and work toward effective resolutions
• Maintain accurate records of customer interactions and transactions
• Communicate with customers via phone, email, and online platforms
• Follow service quality standards and internal guidelines
• Coordinate with internal teams to support customer satisfaction goals
• Stay informed about products, policies, and service updates

Eligibility & Requirements

• Open to freshers
• Strong verbal and written communication skills
• Customer-focused approach with problem-solving ability
• Basic computer knowledge
• Ability to work independently in a remote setup
• Professional attitude and willingness to learn

About Job Nexus India

Job Nexus India is a staffing and recruitment firm that supports organisations by managing their hiring requirements. We work with client companies to identify suitable candidates and facilitate a structured recruitment process.

Seniority Level

Entry level

Employment Type

Full-time

Industries

Staffing and Recruiting