Customer Service Representative

Orci Care India; Hyderabad; On-site; INR 320,000 - 520,000; Full time

Job summary

Orci Care India is seeking a Customer Service Representative to deliver outstanding support to customers across healthcare and technology solutions. You will handle inquiries via phone, email, or chat, resolve issues, and document interactions in the CRM system to ensure accurate records.

Ideal candidates have 2–5 years in customer service, strong communication skills, and the ability to work independently and as part of a team, while maintaining HIPAA-compliant confidentiality in a fast-paced

Qualifications

• 2-5 years of experience in a customer service role in healthcare or tech.
• Strong written and verbal communication skills.
• Proficient with CRM software and support tools.
• Knowledge of healthcare regulations, including HIPAA, is a plus.
• Ability to work independently and as part of a team.

Responsibilities

• Serve as the first point of contact via phone, email, or chat and address inquiries.
• Resolve customer issues and escalate when needed.
• Document interactions and resolutions in the CRM system.
• Collaborate with IT and Operations to ensure timely problem-solving.
• Uphold HIPAA and other healthcare regulations for confidentiality.
• Maintain professionalism and empathy in sensitive healthcare contexts.
• Stay updated on company policies and services.

Skills

Strong communication

CRM experience

Conflict resolution

Organizational skills

Teamwork

Education

High school diploma

Tools

CRM software

Support tools

Job description

Customer Service Representative

At Orci Care Inc., we are dedicated to improving the healthcare experience by offering digital tools that simplify the exchange of information between consumers, providers, payers, and pharmacies. As a rapidly evolving company at the intersection of healthcare and technology, we are committed to delivering exceptional customer service to support our clients and partners.

Were seeking a Customer Service Representative (CSR) who will be responsible for providing outstanding service to our customers, resolving issues, answering inquiries, and ensuring customer satisfaction. The ideal candidate will be a skilled communicator, capable of addressing customer needs promptly and professionally while contributing to the overall success of the team.

Responsibilities

• Serve as the first point of contact for customers via phone, email, or chat, addressing inquiries and resolving issues efficiently.
• Handle customer complaints and elevate issues to the appropriate team when necessary.
• Maintain a high level of professionalism and empathy when dealing with sensitive healthcare-related information.
• Document and track customer interactions and resolutions in the company's CRM system.
• Collaborate with internal teams (such as IT and Operations) to ensure timely problem- solving.
• Stay up to date with company policies, services, and strategies,
• Follow HIPAA and other healthcare regulations to ensure the confidentiality of customer information.

Required Skills and Qualifications

• 2-5 years of experience in a customer service role, preferably within a healthcare or technology setting.
• Strong communication skills, both written and verbal.
• Ability to manage and resolve conflicts in a calm and professional manner.
• Experience using CRM software and customer service tools.
• Strong organizational skills and attention to detail.
• Knowledge of healthcare regulations, including HIPAA, is a plus.
• High school diploma or equivalent; additional education or certifications in customer service or healthcare is a plus.
• Ability to work independently and as part of a team.

This role offers the opportunity to be a vital part of Orci Cares mission to simplify healthcare and provide high-quality service to our customers, ensuring they have the support they need in a fast-paced, ever-evolving industry.