Customer Service Representative

Mphasis; Bengaluru; On-site; INR 250,000 - 360,000; Full time

Job summary

Mphasis is seeking a Customer Service Representative in Bengaluru to support healthcare providers by handling calls, emails, and voicemails, resolving questions about benefits, eligibility, authorizations, and claims. The role emphasizes accuracy, professionalism, and adherence to company guidelines.

The office-based position requires 18–24 months of call center experience in healthcare, strong communication and computer skills, and a willingness to multitask in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• 18–24 months of call center experience (healthcare preferred).
• Strong communication, organization, and computer skills.
• Ability to multitask in a fast-paced environment.
• Knowledge of Medicare or claims is a plus.
• Flexible scheduling availability.

Responsibilities

• Handle inbound/outbound provider communications.
• Research and resolve issues using multiple systems.
• Escalate and follow up on unresolved inquiries.
• Maintain professionalism with all customers and coworkers.
• Meet quality and performance standards.
• Attend required training sessions.

Skills

Strong communication, organization, &

Education

High school diploma

Job description

Contact person - Deeksha, Email ID - [e-mail]

Customer Service Representative

The Customer Service Representative supports healthcare providers by answering calls, emails, and voicemails, and resolving questions related to benefits, eligibility, authorizations, and claims. The role focuses on delivering accurate, professional, and courteous service while following company guidelines.

Key Duties:

• Handle inbound/outbound provider communications
• Research and resolve issues using multiple systems
• Escalate and follow up on unresolved inquiries
• Maintain professionalism with all customers and coworkers
• Meet quality and performance standards
• Attend required training sessions

Requirements:

• High school diploma or equivalent
• 18–24 months of call center experience (healthcare preferred)
• Strong communication, organization, and computer skills
• Ability to multitask in a fast-paced environment
• Knowledge of Medicare or claims is a plus
• Flexible scheduling availability

Office-based role with moderate workload and deadlines.