Customer Service Representative

Policybazaar.com; Gurugram District; On-site; INR 250,000 - 400,000; Full time

Job summary

A leading insurance services company in Gurugram is seeking a Customer Service Representative. The role involves communicating with customers through various channels and effectively resolving service-related issues. Candidates should have a graduation degree, effective communication skills in English, and basic computer proficiency. Freshers are welcome to apply in this full-time position. This is an excellent opportunity to start a career in customer service with a reputed company.

Qualifications

• Ability to communicate effectively in English language.
• Basic computer skills are required.
• Excellent phone etiquette and interpersonal skills.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide complete information about the product to customers.
• Solve all product or service-related issues for customers.
• Prepare Customer Service Guidelines and keep records.
• Pitch potential customers to buy products or avail services.
• Maintain and update customer information regularly.
• Provide the best solutions to customer queries.
• Make products and services reports based on customer data.

Skills

Effective communication in English

Basic computer skills

Excellent phone etiquette

Interpersonal skills

Education

Graduation

Job description

Customer Service Representative

Interview Mode: Only Face-to-Face (No Virtual Interviews)

Qualification: 0-3 yrs (Freshers are welcome)

Salary Package: 2.5 LPA to 4 LPA

Responsibilities

• Communicate with customers via phone, email and chat
• Providing complete information about the product to the customer.
• Solving all product or service related issues of the customers.
• Preparing the Customer Service Guidelines and Keeping a Record of the Customers
• Giving the right pitch to the potential customers, so they end up buying the product or availing the services.
• Maintaining and updating the information of the customers regularly.
• Providing the best possible solution to the queries of the customers.
• Making products and services reports by collecting and analyzing the information provided by the customers.

Qualifications and Experience

• Graduation.
• Fresher and Experienced.
• Ability to communicate effectively in English language.
• Basic computer skills.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills.

Seniority level

• Executive

Employment type

• Full-time

Job function

• Customer Service

Industries

• Insurance

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