Customer Service Representative

WNS; Bengaluru; On-site; INR 260,000 - 360,000; Full time

Benefits offered by this job

Restaurant discount

Job summary

WNS in Bengaluru is hiring for a Customer Support Associate – International Voice Process to handle inbound/outbound calls for international clients and resolve insurance-related queries.

The role requires strong English communication, a customer-first mindset, and the ability to work in international shifts. The position is based in-office with a 5-day workweek and fixed weekend offs.

Graduates with International Voice BPO experience and excellent English are preferred.

Qualifications

• Graduates with experience in International Voice BPO (insurance/claims) mandatory.
• Excellent verbal English communication.
• Customer-focused mindset with problem-solving ability.

Responsibilities

• Handle international customer calls professionally and efficiently.
• Resolve insurance-related queries and provide accurate information.
• Document interactions and adhere to quality guidelines.

Job description

Job Title: Customer Support Associate – International Voice Process

Location: Bangalore (In-Person Interview only)

About WNS: WNS is a leading global Business Process Management (BPM) company and, following its acquisition by Capgemini, is now part of the Capgemini Group. WNS brings deep domain expertise and technology-driven solutions across industries including Insurance, Banking & Financial Services, Healthcare, Travel, Retail, and Manufacturing, helping global organizations enhance customer experience, operational efficiency, and business performance.

As part of the Capgemini Group, WNS offers employees the opportunity to work with leading global clients, gain international exposure, and build expertise across diverse business processes. With a strong focus on innovation, digital transformation, and professional development, WNS provides a dynamic environment for building a successful long-term career.

We are looking for enthusiastic and customer-focused professionals to join our International Voice Process – General Insurance (Claims Processing) team. The selected candidates will be responsible for handling inbound and/or outbound customer calls, resolving insurance-related queries, providing accurate information, and delivering a high-quality customer experience.

The ideal candidate should have strong English communication skills, good listening ability, a customer-oriented approach, and the flexibility to work in international shifts.

Key Responsibilities:

• Handle customer calls for international clients professionally and efficiently
• Understand customer requirements and help them with best available options
• Maintain high standards of communication and customer satisfaction
• Adhere to process guidelines and quality parameters
• Document customer interactions appropriately

Eligibility Criteria:

• Graduates with experience in International Voice BPO domain Mandatory.
• Excellent verbal communication skills in English
• Customer-focused mindset and problem-solving ability.

Work Schedule:

• 5 days working from office
• Saturday - Sunday Fix Weekoff
• UK Rotational Shift