Customer Service Officer & Valuer

AU SMALL FINANCE BANK

Haridwar

On-site

INR 600,000 - 900,000

Full time

9 days ago

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Job summary

AU Small Finance Bank Limited is seeking a Customer Service Officer & Valuer in Haridwar. You will deliver exceptional customer service while valuing assets to support lending decisions, acting as a liaison between customers and the bank.

The role requires strong interpersonal skills and technical asset valuation knowledge in a banking context, ensuring accurate collateral assessments and compliance with credit standards.

Qualifications

Bachelor’s degree in Finance, Business Administration, Real Estate, or related field.
3–5 years of customer service and asset valuation experience in finance.

Responsibilities

Serve as the primary contact for customers, resolving inquiries and providing product information.
Conduct comprehensive valuations of assets including real estate, vehicles, and machinery for loans.
Collaborate with credit and risk teams to align valuations with policies.
Maintain records of interactions and valuations for compliance and audit readiness.
Identify opportunities to enhance customer satisfaction and streamline processes.
Coordinate with field officers and vendors for on-site inspections.
Analyze market trends and property values for accurate valuation reports.
Assist in training junior staff on service protocols and valuation methods.
Ensure adherence to regulatory guidelines and internal controls.
Prepare and present valuation reports and performance metrics to management.

Skills

Asset Valuation Techniques

CRM

Financial Risk Assessment

Regulatory Compliance in Banking

Report Writing and Documentation

Market Analysis and Research

Effective Communication

Problem Solving and ConflictResolution

Time Management and Multitasking

Use of Valuation Software Tools

Data Accuracy and Attention to Detail

Team Collaboration and Training

Education

Bachelor’s degree in Finance, Business Administration, Real Estate, or related field

Professional certification in valuation or customer service

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Customer Service Officer & Valuer

Position description:

#*Position description*#

Primary Responsibilities:

#*Primary Responsibilities*#

Additional Responsibilities:

#*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category: #*Category*#
Field specialization: #*Field specialization*#
Degree: #*Degree*#
Academic score: #*Academic score*#
Institution tier: #*Institution tier*#

Required Certification/s

#*Required Certification/s*#

Required Training/s

#*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief:

- Join AU Small Finance Bank Limited's Operations and Services team as a key contributor responsible for delivering exceptional customer service while accurately assessing and valuing assets to support lending decisions. This role demands a blend of strong interpersonal skills and technical expertise in asset valuation within the financial services sector. The successful candidate will act as a liaison between customers and the bank, ensuring seamless service delivery, while also conducting thorough evaluations of collateral to mitigate risk and uphold the bank's credit standards. This position requires a detail-oriented professional capable of managing multiple tasks efficiently in a dynamic banking environment.

Responsibilities

Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing timely and accurate information about banking products and services.
Conduct comprehensive valuations of various asset types including real estate, vehicles, and machinery to support loan underwriting and risk assessment processes.
Collaborate with credit and risk teams to ensure asset valuations align with regulatory requirements and internal policies.
Maintain detailed records of customer interactions, asset evaluations, and related documentation to ensure compliance and audit readiness.
Identify opportunities to enhance customer satisfaction by streamlining service processes and providing feedback to management.
Coordinate with field officers and external vendors for on-site asset inspections and verification when necessary.
Analyze market trends and property values to provide accurate and up-to-date valuation reports.
Assist in training junior staff on customer service protocols and valuation methodologies to maintain high operational standards.
Ensure adherence to all regulatory guidelines and internal controls related to customer service and asset valuation activities.
Prepare and present valuation reports and customer service performance metrics to senior management.

Skill

Asset Valuation Techniques
Customer Relationship Management (CRM)
Financial Risk Assessment
Regulatory Compliance in Banking
Report Writing and Documentation
Market Analysis and Research
Effective Communication
Problem Solving and Conflict Resolution
Time Management and Multitasking
Use of Valuation Software Tools
Data Accuracy and Attention to Detail
Team Collaboration and Training

Preferred Qualifications

Bachelor’s degree in Finance, Business Administration, Real Estate, or a related field; professional certification in valuation or customer service is an advantage.
Minimum of 3-5 years of experience in customer service and asset valuation within the financial services or banking industry.

Key Performance Indicators:

#*Key Performance Indicators*#

Required Competencies:

#*Required Competencies*#

Required Knowledge:

#*Required Knowledge*#

Required Skills:

#*Required Skills*#

Required Abilities