Customer Service Officer & Valuer

AU SMALL FINANCE BANK

Mangaluru

On-site

INR 600,000 - 900,000

Full time

5 days ago

Be an early applicant

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

The ideal candidate will possess strong analytical skills, a thorough understanding of financial services operations, and the ability to assess property values in line with

Qualifications

Bachelor’s degree in Finance, Business Administration, Real Estate, or a related field.
Professional certification in property valuation or real estate appraisal is highly desirable.
Minimum of 3-5 years of experience in customer service within the financial services sector, with proven expertise in property valuation.
Strong knowledge of banking regulations, loan processing, and risk assessment related to property-backed lending.

Responsibilities

Manage and resolve customer inquiries and complaints promptly, ensuring a high level of customer satisfaction in line with the bank’s service standards.
Conduct thorough property valuations by inspecting properties, analyzing market trends, and preparing detailed valuation reports to support loan underwriting decisions.
Collaborate with the credit and risk teams to ensure valuations meet regulatory compliance and internal policies.
Maintain accurate records of customer interactions and valuation reports in the bank’s systems for audit and reference purposes.
Provide guidance and support to customers regarding loan products, documentation requirements, and valuation processes.
Identify opportunities to improve customer service processes and valuation methodologies to enhance operational efficiency.
Coordinate with external agencies, such as legal and property consultants, to verify property ownership and legal clearances.
Stay updated with changes in real estate market conditions, regulatory requirements, and industry best practices to ensure compliance and accuracy.
Assist in training junior staff on customer service protocols and valuation techniques to maintain team competency.
Prepare periodic reports on customer service metrics and valuation activities for management review.

Skills

Customer Relationship Management

Property Valuation Techniques

Financial Analysis

Regulatory Compliance

Risk Assessment

Report Writing and Documentation

Market Research and Trend Analysis

Loan Processing Knowledge

Communication and Interpersonal Skills

Problem Solving and ConflictResolution

Data Management Systems

Team Collaboration

Education

Bachelor’s degree in Finance, Business Administration, Real Estate, or related field

Job description

Financial Analysis

Group Company

AU Small Finance Bank Limited

Designation

Customer Service Officer & Valuer

Position description

#*Position description*#

Primary Responsibilities

#*Primary Responsibilities*#

Additional Responsibilities

#*Additional Responsibilities*#

Reporting Team

Reporting Designation: #*Reporting Designation*#
Reporting Department: #*Reporting Department*#

Educational Qualifications Preferred

#*Education and Experience*#

Category

#*Category*#

Field specialization

#*Field specialization*#

Degree

#*Degree*#

Academic score

#*Academic score*#

Institution tier

#*Institution tier*#

Required Certification/s

#*Required Certification/s*#

Required Training/s

#*Required Training/s*#

Required Work Experience

Industry: #*Industry*#
Role: #*Role*#
Years of experience: #*Years of experience*#

Job Brief

AU Small Finance Bank Limited is seeking a dedicated and detail-oriented professional to join our Operations and Services team. This role involves managing customer interactions with a focus on delivering exceptional service while also conducting accurate and compliant property valuations to support our lending processes. The ideal candidate will possess strong analytical skills, a thorough understanding of financial services operations, and the ability to assess property values in line with regulatory standards. This position plays a critical role in ensuring customer satisfaction and supporting the bank's risk management through precise valuation and service excellence.

Responsibilities

Manage and resolve customer inquiries and complaints promptly, ensuring a high level of customer satisfaction in line with the bank’s service standards.
Conduct thorough property valuations by inspecting properties, analyzing market trends, and preparing detailed valuation reports to support loan underwriting decisions.
Collaborate with the credit and risk teams to ensure valuations meet regulatory compliance and internal policies.
Maintain accurate records of customer interactions and valuation reports in the bank’s systems for audit and reference purposes.
Provide guidance and support to customers regarding loan products, documentation requirements, and valuation processes.
Identify opportunities to improve customer service processes and valuation methodologies to enhance operational efficiency.
Coordinate with external agencies, such as legal and property consultants, to verify property ownership and legal clearances.
Stay updated with changes in real estate market conditions, regulatory requirements, and industry best practices to ensure compliance and accuracy.
Assist in training junior staff on customer service protocols and valuation techniques to maintain team competency.
Prepare periodic reports on customer service metrics and valuation activities for management review.

Skill

Customer Relationship Management
Property Valuation Techniques
Financial Analysis
Regulatory Compliance
Risk Assessment
Report Writing and Documentation
Market Research and Trend Analysis
Loan Processing Knowledge
Communication and Interpersonal Skills
Problem Solving and Conflict Resolution
Data Management Systems
Team Collaboration

Preferred Qualifications

Bachelor’s degree in Finance, Business Administration, Real Estate, or a related field.
Professional certification in property valuation or real estate appraisal is highly desirable.
Minimum of 3-5 years of experience in customer service within the financial services sector, with proven expertise in property valuation.
Strong knowledge of banking regulations, loan processing, and risk assessment related to property-backed lending.

Key Performance Indicators

#*Key Performance Indicators*#

Required Competencies

#*Required Competencies*#

Required Knowledge

#*Required Knowledge*#

Required Skills

#*Required Skills*#

Required Abilities