Customer Relationship Officer Nilambur

CSB Bank; Malappuram; On-site; INR 300,000 - 420,000; Full time

Job summary

CSB Bank in India is seeking a customer service oriented professional to manage servicing and relationship activities, understand customer requirements, recommend banking solutions, and ensure adherence to regulatory policies.

Key duties include servicing branch customers, executing area mapping and cold calls to meet targets, completing AOF/KYC and CKYC submissions, cross-selling insurance and investments, and activating digital banking for new customers while managing the assigned portfolio

Qualifications

• Graduate with 1–5 years in sales or service.
• Experience in banking/branch operations preferred.
• Familiar with KYC/CKYC and regulatory compliance.

Responsibilities

• Servicing branch customers and maintaining branch operation per Audit Compliance.
• Execute area mapping, cold calls and BTL activities to meet targets.
• Complete accurate AOF/KYC and CKYC submissions with no errors.
• Cross‑sell insurance/investments and activate digital banking for new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.

Skills

Customer service

Relationship management

Sales

KYC/CKYC

Digital banking

Education

Graduate (Any Specialisation)

Job description

Job Description:

To manage customer servicing and relationship activities through understanding customer requirements, recommending suitable banking solutions, facilitating service delivery and ensuring compliance with regulatory and Bank policies.

Responsibilities

• Servicing Branch Customers and maintaining branch operation in‑line with Audit Compliance requirements.
• Execute area mapping, cold calls and BTL activities to meet acquisition targets.
• Complete accurate AOF/KYC and ensure CKYC submission without errors.
• Cross‑sell insurance/investments and activate digital banking for all new customers.
• Manage assigned portfolio for balances, usage and service requests within TAT.

Qualifications

Experience Range : 1 to 5 Years (Sales/ Service)

Qualifications :Graduate (Any Specialisation)