Customer Service Officer

PeopleStrong Pte Ltd; Hadapsar; On-site; INR 250,000 - 360,000; Full time

Job summary

Equitas Small Finance Bank invites applications for a Customer Service Officer at the Hadapsar branch in Maharashtra. The role focuses on maintaining efficient repayment processes, managing field collections, and ensuring compliance with statutory requirements at the branch.

The candidate will handle customer communications and contribute to smooth daily operations. The position requires 1–6 years of experience and a relevant education background (B.Com/B.Sc/BA/BBA).

Qualifications

• Minimum 1–6 years of relevant experience.
• Banking customer service exposure is preferred.
• Knowledge of branch operations and compliance is desirable.

Responsibilities

• Repayment efficiency in X bucket to reduce overdraft levels at the branch.
• Receipting and management of RO/RE field collections.
• Ensure branch compliance with statutory requirements and display of charts/posters.
• Conduct welcome calls and maintain customer contact information.

Skills

Operation

Education

B.Com

B.Sc

BA

BBA

Job description

• Emerging Enterprise Banking>West>Maharashtra>Maharashtra>W.Maha>Western Maharashtra>Maharashtra>9096>Hadapsar

Posted On 29 Sep 2026

End Date 29 Oct 2026

Required Experience 1 - 6 years

Basic Section

No. Of Openings 1

External Title Customer Service Officer

Employment Type Permanent

Employment Category Field

Closing Date 29 Oct 2026

Organisational

Entity Equitas Small Finance Bank

Business Unit Assets

Department VF

Sub-Department Operations

Generic Role Customer Service Officer

External Title (Job Role) Customer Service Officer

Zone West

State Maharashtra

Region Maharashtra

Area W.Maha

PT Location Maharashtra

Branch Code 9096

Branch Name Hadapsar

Skills

Skill

Operation

B.Com B.Sc BA BBA

Working Language

Job Description

Repayment efficiency in X bucket so as to reduce the OD in the branch

Receipting (management of RO/RE field collections)

Ensure compliance to statutory requirements of the branch - registers and displays of charts/posters.

Welcome call report - customer contact number