Customer Service Officer

AU SMALL FINANCE BANK; Jodhpur; On-site; INR 250,000 - 450,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Customer Service Officer at our Jodhpur branch to deliver exceptional service to walk-in customers, resolve queries, and support day-to-day banking operations.

You will assist in account opening, transactions, and ensure compliance with KYC norms while contributing to customer satisfaction and local marketing initiatives in the branch environment.

Qualifications

• Experience in banking or financial services preferred
• 1 to 3 years of work experience in customer service
• Knowledge of KYC norms and banking products

Responsibilities

• Handle walk-in customers and resolve queries
• Assist in account opening and transactions
• Ensure compliance with KYC norms
• Support branch operations and local marketing activities

Skills

Interpersonal skills

Communication skills

Problem solving

Attention to detail

Customer orientation

Education

Category

Field specialization

Degree

Academic score 50%+

Tier 2/3 institutions

Tools

MS Office

CRM usage

Job description

Group Company:

AU Small Finance Bank Limited

Designation:

Customer Service Officer

Position description:

Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities

• - Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms

Additional Responsibilities

• - Support branch operations
• Participate in local marketing activities

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational Qualifications Preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%
• Institution tier: Tier 2 / Tier 3

Required Certification/s:

NA

Required Training/s:

Customer Service, Core Banking Systems

Required Work Experience

• Industry: Banking, Financial Services
• Role: Customer Service, Teller
• Years of experience: 1 to 3

Key Performance Indicators:

- Customer satisfaction score

• Query resolution time
• Compliance adherence

Required Competencies:

- Customer Orientation

• Communication Skills
• Problem-solving
• Attention to Detail

Required Knowledge:

- Banking products

• KYC norms
• Branch operations

Required Skills:

- Interpersonal skills

• MS Office
• CRM usage

Required Abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details:

Branch-based, customer-facing

Specific Requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other Details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation: