Customer Service Officer

Au Small Finance Bank Ltd.; Assam; On-site; INR 300,000 - 420,000; Full time

Job summary

AU Small Finance Bank Limited is seeking a Customer Service Officer to handle walk-in customers, resolve queries, and assist in account opening and transactions at the branch. The role requires adherence to KYC norms and RBI guidelines, with emphasis on delivering high service standards.

Additional responsibilities include supporting branch operations and participating in local marketing activities. Candidates should have 1–3 years of relevant experience and a basic academic score of 50% or

Qualifications

• Minimum 50% academic score
• Training: Customer Service, Core Banking Systems

Responsibilities

• Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms
• Support branch operations
• Participate in local marketing activities

Skills

Interpersonal skills

MS Office

CRM usage

Education

Degree

Academic score: 50%

Job description

Group Company: AU Small Finance Bank Limited

Designation: Customer Service Officer

Position description: Responsible for handling customer queries, providing solutions, and ensuring high service standards at the branch.

Primary Responsibilities:

• Handle walk-in customers
• Resolve queries and complaints
• Assist in account opening and transactions
• Ensure compliance with KYC norms

Additional Responsibilities:

• Support branch operations
• Participate in local marketing activities

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 50%

Required Certification/s: NA

Required Training/s: Customer Service, Core Banking Systems

Required work experience

• Role: Customer Service, Teller
• Years of experience: 1 to 3

Key Performance Indicators:

• Customer satisfaction score
• Query resolution time
• Compliance adherence

Required Competencies:

• Customer Orientation
• Communication Skills
• Problem-solving
• Attention to Detail

Required Knowledge:

• Banking products
• KYC norms
• Branch operations

Required Skills:

• Interpersonal skills
• MS Office
• CRM usage

Required abilities

• Physical: NA
• Other: Patience, Empathy

Work Environment Details: Branch-based, customer-facing

Specific requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India
• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies