Customer Support Executive | International BPO | Non Voice

Talent Acquaintance; Chennai District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Chennai, India, is seeking a dedicated chat support specialist to deliver outstanding customer service. You will respond to inquiries, resolve issues, and maintain precise records using CRM tools.

The role emphasizes clear written and verbal communication, strong problem solving, teamwork, and the ability to handle multiple tasks in a fast-paced environment while continually expanding product knowledge.

Qualifications

• Prior experience in a customer-facing role, especially chat or non-voice support.
• Excellent written and verbal communication.
• Strong problem-solving and creative thinking.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with CRM software and support tools.
• Attention to detail and quality in work.

Responsibilities

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Skills

Chat support

Customer service

Written communication

Verbal communication

CRM software

Problem solving

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.