Customer Service Executive (Upselling) – International Voice Process

Pagaar India; Mumbai; On-site; INR 279,000 - 569,000; Full time

Benefits offered by this job

Free 24x7 home cab

Five-day work week

Job summary

Accenture (BPO/ITES) in Navi Mumbai seeks a Customer Service Executive (Upselling) for International Voice processes. 12+ months BPO experience, strong English, and stability are required. Work 5 days a week from 1:30 PM onwards, with 24x7 cab pickup/drop within CST, Mira Road, Kalyan, Kharghar.

Salary in-hand ₹25,000–₹51,000 monthly; up to ₹7 LPA CTC. 100% on-site, rotational shifts. Eligible candidates with 12th pass or graduate degrees may apply.

Qualifications

• Minimum 12 months of international voice / BPO experience.
• Excellent command of spoken and written English.
• Strong communication and objection-handling skills.

Responsibilities

• Handle international voice calls and upsell premium plans and features.
• Resolve customer queries with high first-contact resolution.
• Maintain accurate case notes in CRM and meet KPIs.

Skills

English proficiency

Typing 25 WPM

Communication

Education

12th Pass

Graduate

Job description

Customer Service Executive (Upselling) – International Voice Process

accenture bpo salary 50k in hand uk voice telecom process high paying graduate fresher bpo five days working call center accenture cab boundary facility CustomerServiceJobs Customer Support

Job Description

Job Title: Customer Service Executive (Upselling) – International Voice Process

Experience: Minimum 12 Months of mandatory International Voice / BPO experience

Salary Package: ₹25,000 – ₹51,000 In-Hand per month (Up to ₹7 LPA CTC based on profile execution)

Client Company: Accenture (BPO/ITES)

Work Location & Process Paths (Choose Your Process):

• UK Process (IRL Telecom): Airoli, Navi Mumbai (Shifts starting 1:30 PM onwards)

Work Mode: 100% Work From Office (Full-Time)

Shift Structure: 24x7 Rotational Shifts (Any 10-hour shift per day)

Working Schedule: 5 Days Working | 2 Rotational Week Offs

Cab Facility: Free 24x7 Home Pick-Up & Drop (Strictly within boundary lines: CST, Mira Road, Kalyan, Kharghar)

Age Limit: Up to 39 Years

Education: HSC (12th Pass) / Any Graduate

Job Summary

HIRING ALERT! We are actively seeking high-performing, articulate, and target-driven Customer Service Executives (Upselling) to join our premier global operations team with Accenture. Looking for a role with serious pay scale milestones, elite international brand exposure, and premium home pick-and-drop logistics? This is your ultimate opportunity!

In this position, you will manage premium global campaigns (UK Telecom or US Voice), balancing core query resolution with smart portfolio upselling. The role requires an exceptional command of the English language and a baseline Versant score of 58+. If you have over a year of international BPO voice history, meet the location bounds, and are ready for a multi-tier rapid hiring track, apply today!

Core Responsibilities

• International Voice Operations: Handle high-volume inbound and outbound international customer calls, representing leading global telecom and service networks.
• Query Resolution: Analyze and troubleshoot intricate cross-border billing discrepancies, plan layouts, and service account issues to secure elite customer satisfaction scores.
• Value-Driven Upselling: Proactively analyze client account indicators during standard support calls to pitch upgrades, add-ons, premium features, and data extensions.
• CRM Data Hygiene: Maintain absolute database precision by logging precise user interactions, system changes, transaction notes, and pipeline statuses inside the tracking CRM.
• Operational Benchmarks: Meet and exceed daily/monthly operational KPIs, service level agreements (SLAs), and specific call quality frameworks.

Eligibility Criteria & Technical Traits

• Language Proficiency: Exceptional, flawless verbal and written English communication skills with a neutral accent and conversational styling.
• Versant Threshold: Must clear automated speech evaluations with a valid Versant score of 58 or higher.
• Experience Mapping: Minimum 12 months of clean, documented experience inside an International Voice BPO process is an absolute mandatory filter. (Domestic BPO profiles will not be considered).
• Shift Adaptability: Absolute willingness and physical readiness to operate inside 10-hour rotational shift routines.
• Geographical Constraint: Must reside strictly within the designated free corporate transport transport boundary paths (CST, Mira Road, Kalyan, Kharghar).

Why Join Accenture?

• High-Yielding Income: Unmatched industry fixed monthly take-home reaching up to ₹51,000.
• Premium Transit Perks: Fully free, safe, and secure 24x7 door-to-door home cab facilities during odd hours.
• Workplace Balance: Structured 5-day working layout allowing excellent personal time.
• Accelerated Assessment: Rapid 3-tier recruitment lifecycle setup for absolute placement velocity.

Hiring Process Blueprint

• Stage 1: HR Screening (Initial profile validation and syntax assessment)
• Stage 2: Versant Assessment (Automated language fluency and pronunciation matrix evaluate)
• Stage 3: Operations Round (Final alignment interview with business unit directors)

Key Responsibilities

• Handle customer inquiries promptly and professionally across phone, email, and chat channels.
• Resolve service issues with high first-contact resolution and customer satisfaction scores.
• Maintain accurate and detailed case notes in the CRM software.
• Follow documented communication scripts and standard operating protocols.
• Collaborate with team leaders to meet operational SLAs and KPIs.

Required Skills & Qualifications

• 12th Pass or Any Graduate degree from a recognized board/university.
• Strong verbal and written communication skills in English and/or Hindi.
• Basic computer proficiency with good keyboard typing speed (25+ WPM).

Preferred Qualifications

• Experience with large scale, high traffic systems.