Customer Service Executive - Two Wheeler Loans

Tata Capital; Angul; On-site; INR 350,000 - 500,000; Full time

Job summary

Tata Capital is seeking a field sales professional to drive disbursement targets for retail loans in Odisha. You will identify target areas, pre-screen segments, and support cross-selling of multiple products. The role emphasizes relationship-building with clients and vendors, plus compliance with RBI norms and audit requirements.

Candidates with 0-3 years of experience and a graduate degree are preferred. The position involves promoting the TCFSL brand and developing strong distribution

Qualifications

• Graduate in any discipline.
• Graduate in any discipline.

Responsibilities

• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure login numbers along with disbursement
• Sanction ratio target achievement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
• Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / RBI regulations.

Education

Graduate in any discipline

Graduate in any discipline

Job description

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Sanction ratio target achievement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
• Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / RBI regulations.

Exp (in yrs) :- 0-3 yrs

Qualification :- Graduate in any discipline

Qualification :- Graduate in any discipline