Customer Service Executive - Two Wheeler Loans - Vriddhi - Shajapur - Radhakishan Complex - CSE

Tata Capital; Shajapur; On-site; INR 300,000 - 420,000; Full time

Job summary

Tata Capital is seeking a Sales Officer in India to drive retail loan disbursements while maintaining low delinquency. The role focuses on identifying target areas, pre-screening segments, and ensuring compliant sanction ratios.

You will promote cross-selling, conduct promotions to boost Tata Capital's brand, and build strong relationships with clients and vendors, while training staff on market strategies.

Qualifications

• Graduate in any discipline is required.
• 0–3 years of experience in relevant field.

Responsibilities

• Identify target areas for prospective business.
• Pre-screen customer segments as per organization norms.
• Ensure number of log in along with disbursement and sanction ratio target achievement.
• Ensure high customer satisfaction by cross-selling multiple products as per requirements.
• Execute sales promotions to build interest in the Tata Capital brand.
• Build strong client relationships and vendor networks; develop distribution channels.
• Provide training to staff and vendors on markets, competition, processes and products.

Education

Graduate in any discipline

Job description

Job Description:

To ensure the achievement of disbursement targets of retail loan product with minimum delinquency.

• Identify target areas for prospective business
• Pre-screen customer segments as per the organization norms
• Ensure the number of log in along with disbursement
• Sanction ratio target achievement
• Ensure high customer satisfaction level by proactively understanding customer needs and cross- sell multiple products as per the requirements
• Execute sales promotion activities to build customer interest in the TCFSL brand
• Build strong client relationships both internally and externally and build a strong brand identification with potential customers.
• Ensure vendor empanelment and develop relationships with new vendors.
• Develop strong distribution channels
• Provide training to staff members and vendors so as to develop a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / RBI regulations.

Exp (in yrs) :- 0-3 yrs

Qualification :- Graduate in any discipline

Qualifications

Qualification :- Graduate in any discipline

Requirements: