Customer Service Executive - FASTag Inbound

IDFC FIRST Bank; Hyderabad; On-site; INR 350,000 - 500,000; Full time

Job summary

IDFC FIRST Bank is seeking a Customer Service Executive - FASTag Inbound to be the digital face of our brand. Candidates will manage customer queries via email, ensuring prompt, accurate, and empathetic responses.

The ideal candidate will possess a Bachelor's degree, strong communication skills, and a customer satisfaction focus. This position offers a chance to grow in a fast-paced banking environment.

Qualifications

• Sharp communication skills are crucial for the role.
• Ability to manage challenging customer situations with empathy.
• Willingness to learn and grow in a fast-paced banking environment.

Responsibilities

• Handle customer queries received via email.
• Ensure responses are sent within 24 hours.
• Maintain service quality and accuracy in communication.
• Collaborate with stakeholders to improve service delivery.
• Support initiatives to enhance customer satisfaction.

Skills

Communication skills

Problem-solving

Customer satisfaction focus

Education

Bachelor's degree in Commerce, Science, Arts, or Management

MBA or relevant post-graduation

Job description

Job Title

Customer Service Executive - FASTag Inbound

Department/Function

Customer Service

Job Purpose

Are you a sharp communicator with a knack for solving problems. As a Customer Service Executive – FAS Tag Inbound at IDFC FIRST Bank, you’ll be the digital face of our brand—responding to customer emails with speed, accuracy, and empathy. If you love working behind the scenes to deliver seamless service and want to kickstart your career in a fast-growing banking environment, this role is your perfect launchpad.

Roles & Responsibilities

• Handle customer queries received via email
• Ensure responses are sent within 24 hours
• Maintain service quality and accuracy in communication
• Collaborate effectively with internal and external stakeholders
• Manage challenging situations with professionalism and empathy
• Support initiatives to improve service delivery and customer satisfaction

Educational Qualifications

Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)

• Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)

Experience

0 - 2 years of relevant experience