Customer Service Executive - Provisioning & Configuration

Tata Communications Limited; Chennai District; Presencial; INR 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Tata Communications Limited in Chennai is seeking an Engineer to drive voice network activation and porting activities. The role focuses on provisioning as per design and ensuring that system requirements are met through effective coordination with stakeholders.

The candidate will work across multi-vendor, multi-platform environments, with a solid grasp of voice networks, SIP protocols, and routing and switching.

Formación

• 4+ years of experience in telecom service delivery across the Voice Networks.

Responsabilidades

• The applicant is responsible to ensure the provisioning are as per the design and that the requirement detailed in the internal system are met.
• Ability to understand diagram and documentation for network communication system.
• Ability to co-ordinate with various stakeholders during entire lifecycle of the order.
• In-depth understanding of telecom standards and protocols.
• Exposure of working in multi-vendor, multi-platform eco-system.
• Good understanding on voice network.
• Understanding of Number Portability.
• Login to Voice network elements like Oracle SBC, Ribbon SBC, DMS and C20 Switches and Trunk group and routing configurations verifications.
• Experience in configuration and provisioning of enterprise voice services like ISDN PRI, SIP PRI.
• Must have experience in Routing and Switching with firm hold on protocols. SIP protocol for Voice.
• Must have good communication skill.
• Proficient with Microsoft Office Suite and good knowledge in documentations.

Conocimientos

Voice network understanding

Good communication skills

Routing and Switching

SIP protocol

Microsoft Office Suite

Documentation proficiency

Descripción del empleo

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Porting Function

Employment Type Engineer

Reporting Manager Fulfilment Manager

Location Chennai

Role Purpose Provide Voice Network Activation

Key Responsibilities / Accountabilities

The applicant is responsible to ensure the provisioning are as per the design and that the requirement detailed in the internal system are met.

• Ability to understand diagram and documentation for network communication system.
• Ability to co-ordinate with various stakeholders during entire lifecycle of the order.
• In-depth understanding of telecom standards and protocols.
• Exposure of working in multi-vendor, multi-platform eco-system.
• Good understanding on voice network.
• Understanding of Number Portability.
• Login to Voice network elements like Oracle SBC, Ribbon SBC, DMS and C20 Switches and Trunk group and routing configurations verifications.
• Experience in configuration and provisioning of enterprise voice services like ISDN PRI, SIP PRI.
• Must have experience in Routing and Switching with firm hold on protocols. SIP protocol for Voice.
• Must have good communication skill.
• Proficient with Microsoft Office Suite and good knowledge in documentations.

Qualifications And Experience

• 4+ Years of experience in telecom service delivery across the Voice Networks

Our Values

Tata has always been values-driven. The five core values that underpin the way we conduct our business activities are:

• Unity - We must work cohesively with our colleagues across the group, and with our customers and partners around the world, building strong relationships based on tolerance, understanding and mutual cooperation.
• Responsibility – We must continue to be responsible and sensitive to the counties, communities and environmental in which we work, always ensuring that what comes from the people goes back to the people many times over.
• Excellence – We must constantly strive to achieve the highest possible standards in our day-to-day work and in the quality of the goods and services we provide.
• Understanding – We must be caring, show respect, compassion and humanity for our colleagues and customers around the world, and always work for the benefit of the communities we serve.
• Integrity – We must conduct our business fairly, with honesty and transparency. Everything we do must stand the test of public scrutiny. These universal values serve as the foundation for the Tata Code of Conduct. They find expression within the value system of every Tata Company.

WHS - Managers / Supervisors / Team Leaders

As a person with responsibilities for the management of employees you are expected to provide leadership and support to workers in understanding and meeting work health and safety policies and procedures.

WHS – Team members

As a worker you play an important role in helping keep the workplace safe and operating within the workplace health and safety standards.