Customer Support Executive | Non Voice process |

Talent Acquaintance; Nagpur District; On-site; INR 250,000 - 350,000; Full time

Job summary

Talent Acquaintance in Nagpur is seeking a customer support professional to provide chat-based assistance, respond to inquiries, and resolve issues with professionalism. The role emphasizes strong communication, problem-solving, and the ability to use CRM tools to maintain accurate records while collaborating with internal teams to enhance the customer experience.

Candidates should be comfortable in a fast-paced environment, handle multiple tasks, and continuously update product knowledge to

Qualifications

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.

Responsibilities

• Provide exceptional chat support by responding to inquiries and resolving issues.
• Address complex customer complaints using strong problem-solving skills.
• Collaborate with internal teams to resolve issues and improve experience.
• Maintain accurate records of customer interactions using CRM software.
• Keep product knowledge updated to provide accurate information.
• Work in a team to achieve customer satisfaction goals.

Skills

Chat support

Non-voice BPO

Written communication

Verbal communication

Problem-solving

CRM proficiency

Attention to detail

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Provide exceptional customer service through chat support, responding to inquiries and resolving issues professionally.
• Utilize strong problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to resolve customer issues and enhance overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to provide accurate information to customers.
• Work effectively in a team environment to achieve customer satisfaction goals.

Job Requirements

• Proven experience in a customer-facing role, preferably in a chat or non-voice BPO setting.
• Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly.
• Strong problem-solving skills and the ability to think critically and creatively.
• Ability to work in a fast-paced environment, managing multiple tasks simultaneously.
• Proficiency in using CRM software and other support tools.
• Strong attention to detail, ensuring accuracy and quality in work.