Customer Service Executive @Lucknow

Shining Stars Institution & travels; Lucknow; On-site; INR 213,000 - 255,000; Full time

Benefits offered by this job

Quarterly Bonus

Job summary

Shining Stars Institution & travels in Lucknow is inviting applications for a Customer Care Executive for a domestic process within its BPO unit. The role is based at Hazratganj/Gomtinagar and involves handling customer interactions to ensure quality service from the office.

Any 12th pass with excellent English communication can apply. You must be fluent in English, have good communication and clear thought process, and be comfortable working from the office. Interview mode is walk-in.

Qualifications

• 12th pass with excellent English communication.
• Must be fluent in English.
• Communication and thought process has to be good.
• Must be comfortable working from office.

Responsibilities

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Establishing a positive rapport with all clients and customers via phone.
• Interacting with customers to ensure they have a desirable and shareable experience

Skills

Excellent English

Fluent in English

Education

12th pass

Job description

HELLO, JOBSEEKERS!

Greetings from Shining Stars.

Inviting applications for Customer Care Executive Profile for one of the BPO at Lucknow Location.

Profile - Customer Service

Process- Domestic Process

Working Days- 6 days

CTC - Upto 21k + Quarterly Bonus

Location- Hazratganj, Gomtinagar

Any 12th pass-out with excellent English communication can apply.

Note-Kindly go through the Job Description before applying. Do not apply if you're not well-versed in spoken English.

What you'll do

• Overseeing the customer service process.
• Resolving customer complaints brought to your attention.
• Conducting quality assurance surveys with customers and providing feedback to the staff.
• Establishing a positive rapport with all clients and customers via phone.
• Interacting with customers to ensure they have a desirable and shareable experience

What we need

• Any 12th pass-out with excellent English communication can apply.
• Must be fluent in English.
• Communication and thought process has to be good.
• Must be comfortable working from office.

Interview Mode- Walk-in