Customer Service Team Member - Logistics & Supply Chain

Adani Enterprises Ltd; Gurugram District; On-site; INR 300,000 - 500,000; Full time

Job summary

Adani Group is seeking a Team Member - Customer Services to support end-to-end customer bookings and service requests, act as the primary contact for key accounts, and coordinate with Operations, Sales, Finance, Invoicing and Terminal teams to ensure timely service delivery.

You will track bookings, share daily status updates and MIS reports, monitor complaints, maintain customer performance data, and identify process improvements to raise satisfaction and efficiency across the logistics and

Qualifications

• Graduate in any discipline; MBA/PGDM preferred.
• 3–6 years of experience in Customer Service, Key Account Management, Logistics, Supply Chain, Transportation, or Freight Operations.

Responsibilities

• Manage end-to-end customer bookings and service requests.
• Act as the primary point of contact for key customer accounts.
• Coordinate with Operations, Sales, Finance, Invoicing and Terminal teams to ensure timely service delivery.
• Track booking execution and provide regular status updates to customers.
• Prepare and share Daily Status Reports (DSRs) and customer-specific MIS reports.
• Monitor, elevate, and resolve customer complaints within defined timelines.
• Maintain customer performance data and support periodic reviews.
• Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
• Build strong customer relationships and ensure a high level of service excellence.

Skills

Customer Relationship Management

Key Account Management

Logistics & Supply Chain Operations

Complaint Resolution

Stakeholder Management

MIS & Reporting

Communication & Coordination Skills

Customer Satisfaction Management

Education

Graduate in any discipline

MBA/PGDM preferred

Job description

Team Member - Customer Services

About Business: Adani Group: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India. Logistics : Over the past few years, we have evolved from a basic logistics company to a comprehensive logistics services provider. We are the largest logistics organization for the past two decades, offering a diverse range of services including transportation, warehousing, supply chain management, and end-to-end logistics solutions.

Job Purpose:

Team Member - Sales and Marketing supports the pursuit of global business opportunities, engaging in sales and marketing efforts, collaborating with stakeholders, and meeting sales targets to fuel the company's revenue growth.

Key Responsibilities

• Manage end-to-end customer bookings and service requests.
• Act as the primary point of contact for key customer accounts.
• Coordinate with Operations, Sales, Finance, Invoicing, and Terminal teams to ensure timely service delivery.
• Track booking execution and provide regular status updates to customers.
• Prepare and share Daily Status Reports (DSRs) and customer-specific MIS reports.
• Monitor, elevate, and resolve customer complaints within defined timelines.
• Maintain customer performance data and support periodic reviews.
• Identify process improvement opportunities to enhance customer satisfaction and operational efficiency.
• Build strong customer relationships and ensure a high level of service excellence.

Key Skills

• Customer Relationship Management
• Key Account Management
• Logistics & Supply Chain Operations
• Complaint Resolution
• Stakeholder Management
• MIS & Reporting
• Communication & Coordination Skills
• Customer Satisfaction Management

Qualification

Graduate in any discipline. MBA/PGDM preferred. Experience 3-6 years of experience in Customer Service, Key Account Management, Logistics, Supply Chain, Transportation, or Freight Operations