Customer Service Executive - Logistics Division

Scientechnic; Chennai; On-site; INR 360,000 - 600,000; Full time

Job summary

Al Gurg Group is hiring a Customer Service Executive for Chennai. The role requires 3+ years of experience and involves handling customer needs, coordinating with sales, production, and logistics, and ensuring accurate order processing and invoicing.

Responsibilities include processing credits/debits, preparing quotes and delivery documents, and maintaining compliance with company policies and local regulations. Location is Chennai, with growth opportunities in a dynamic team.

Qualifications

• 3+ years of experience in customer service.
• Experience coordinating with sales, finance and logistics teams.
• Strong data accuracy and process adherence.

Responsibilities

• Develop understanding of customers' needs and take actions to ensure such needs are met.
• Ensure the team follows customer service processes from order entry to delivery of goods.
• Review letters of credit and payment terms and provide input to Customer Service Manager or Finance Department.
• Resolve customer issues and escalate as needed.
• Provide backlog analysis and ensure data accuracy for forecasting.

Skills

Customer service

Stakeholder liaison

Data entry

Education

Graduate

Tools

ERP systems

Job description

Dear Candidate,

Greetings from Al Gurg Group!.

Currently we are hiring Customer Service Executive for Chennai.

Location: Chennai, India

Experience: 3+ Years

Key Responsibilities

JD

Develop an understanding of customers' needs and take actions to ensure that such needs are met.

Ensure the team follows customer service processes, from order entry to the delivery of goods.

Review the Letter of Credits and other payment terms and provide input to the Customer Service Manager and/ or Finance Department

Determine best solutions for the issues, if any, escalated by the customers

Provide backlog analysis and ensure accuracy of data provided to customer service manager and /or Finance team for forecasting process.

Liaise with stakeholders (customers, sales managers, production units and logistic personnel) to meet and exceed their expectations.

Process sales order in a timely manner including reviewing and checking orders according to established department policies and procedures.

Process credit / debit notes for customers

Compute prices, discounts, commissions, and shipping charges as required.

Prepare quotes, invoices, and delivery orders through Company's ERP systems in a timely manner.

Prepare shipment documents and forwards to the customers

Manage the generation of open sales orders to ensure all orders are generated for picking and packing and able to be invoiced prior to each fiscal month end.

Coordinate with project coordinators to ensure that the documents are followed according to the contract.

Ensure regulatory and quality compliance as per Group polices and applicable local regulatory laws.

Handle and resolve queries raised by Customers, Sales Managers and/or the Finance Department.

Prepare tracking sheet to monitor the confirmed sales orders shipments.

Adherence to the company policies and procedures

Qualification: Graduate with 3 7 yrs experience.

Company Websites:

www.algurg.com

www.scientechnic.com

www.e11logistics.com