Technical Support Executive | International BPO | Customer Service

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Talent Acquaintance is seeking a customer‑centric professional to handle inquiries, provide accurate product information, and build lasting relationships with customers. The role emphasizes collaboration with internal teams to resolve complex issues and maintain up‑to‑date product knowledge.

The ideal candidate will excel in a fast‑paced environment, demonstrate strong communication and problem‑solving abilities, and consistently meet performance targets.

Qualifications

• Excellent communication and interpersonal abilities are essential.
• Strong problem-solving and analytical skills with keen attention to detail.
• Proficient with computers and common software applications.
• Ability to adapt to changing priorities in a fast-paced environment.
• Team-oriented with a positive attitude and collaborative approach.
• Capable of meeting performance targets including quality metrics and sales goals.

Responsibilities

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Skills

Communication

Interpersonal Skills

Problem Solving

Attention to Detail

Computer Literacy

Adaptability

Teamwork

Tools

CRM/Helpdesk Software

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Build strong relationships with customers to ensure long-term satisfaction.
• Collaborate with internal teams to resolve complex customer complaints.
• Maintain high product knowledge to effectively address customer concerns.
• Consistently meet or exceed performance targets, including quality metrics and sales goals.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong problem-solving and analytical skills with attention to detail.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong teamwork and collaboration skills with a positive attitude.