Chat Process Executive | International BPO

Talent Acquaintance; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Job summary

Talent Acquaintance is seeking a dedicated customer service professional in Bengaluru to handle inquiries and resolve issues with professionalism. You will deliver excellent service across channels and work with internal teams to improve the overall customer experience.

The role requires strong communication, problem-solving, and attention to detail, with the ability to adapt to a fast-paced environment and maintain accurate records.

Qualifications

• Excellent communication and interpersonal abilities.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficiency with computer systems and software applications.
• Adaptability to changing situations and priorities.
• Strong attention to detail and organizational skills.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Skills

Communication

Interpersonal skills

Problem solving

Analytical skills

Tech proficiency

Job description

Roles and Responsibility

• Handle customer inquiries and resolve issues professionally.
• Provide exceptional customer service through various channels.
• Collaborate with internal teams to enhance customer experience.
• Develop and maintain thorough knowledge of products and services.
• Identify opportunities to upsell and cross-sell products or services.
• Maintain accurate records of customer interactions and transactions.

Job Requirements

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Proficient in using computer systems and software applications.
• Ability to adapt to changing situations and priorities.
• Strong attention to detail and organizational skills.