Customer Service Executive (Freshers, Night-Shift, Mohali, English & Punjabi)

PrimeRishta.com; Mohali; On-site; INR 200,000 - 320,000; Full time

Job summary

PrimeRishta.com is seeking Customer Service Executives to interact with customers, understand requirements, and resolve queries while maintaining positive relationships. The role involves night shifts and in-office work, with a focus on delivering excellent customer experiences.

Responsibilities include handling queries via calls, documenting interactions in CRM, and coordinating with internal teams to meet KPI targets and service goals. Freshers with strong communication are encouraged to apply.

Qualifications

• 0–1 year experience in customer service, telecalling, or related fields.
• Freshers with strong communication are welcome.
• Excellent communication and customer-handling skills.
• Ability to work night shifts and meet KPIs.

Responsibilities

• Handle customer queries through calls and other communication channels.
• Understand customer requirements and provide information and assistance.
• Maintain accurate customer and interaction records in CRM systems.
• Meet assigned sales, service, and KPI targets.
• Coordinate with internal teams to resolve customer issues.

Skills

Customer handling

Relationship management

Active listening

Patience

Target orientation

Job description

Work Model: In-Office / Work From Office

Shift Timing: Night Shift (8:30 PM – 5:30 AM IST)

Working Days: Monday to Friday + 2nd and 4th Saturday

Weekly Off: Sunday + 1st, 3rd and 5th Saturday

We are looking for Customer Service Executives with excellent communication and customer-handling skills. The candidate will interact with customers, understand their requirements, resolve queries, maintain relationships, and ensure a positive customer experience.

Key Responsibilities:

• Handle customer queries through calls and other communication channels.
• Understand customer requirements and provide appropriate information and assistance.
• Maintain accurate customer and interaction records in CRM systems.
• Meet assigned sales, service, and KPI targets.
• Coordinate with internal teams when required to resolve customer issues.

Required skills:

• Customer handling and relationship-management skills
• Good listening, empathy and patience
• Strong follow-up and coordination skills
• Professional attitude and target/KPI orientation
• Experience less than 1 year in customer service, telecalling, relationship management, hospitality, B2C or matchmaking will be preferred. Freshers with strong communication skills can also be considered.