Customer Service Executive (Email & Chat Process)

Elevate Prime Solutions (EPS Group); Jaipur; On-site; INR 250,000 - 400,000; Full time

Job summary

Transcom India in Jaipur is hiring Customer Service Executives for its Email & Chat Support process. The role involves handling customer queries, providing timely resolutions, and ensuring a high level of customer satisfaction in a global support environment.

Role requires strong written English, basic computer skills, and willingness to work in US rotational shifts. Freshers as well as experienced candidates can apply, with a focus on delivering professional, helpful support to customers.

Qualifications

• Strong written English communication skills.
• Basic computer knowledge and typing skills.
• Willingness to work in US rotational shifts.
• Freshers and experienced candidates can apply.
• Ability to handle customer queries efficiently.
• Good problem-solving attitude.

Responsibilities

• Handle customer queries via email and chat support.
• Provide accurate, timely, and effective resolutions.
• Ensure high-quality customer service experience.
• Maintain professional communication with customers.
• Follow process guidelines and response standards.
• Document and update customer interactions.
• Coordinate with internal teams when required.
• Ensure customer satisfaction and service quality.

Skills

Strong written English

Typing

Basic computer knowledge

US rotational shifts

Job description

Job Overview

Transcom India is hiring Customer Service Executives for its Email & Chat Support process in Jaipur. The role involves handling customer queries, providing timely resolutions, and ensuring a high level of customer satisfaction in a global support environment.

Key Responsibilities

• Handle customer queries via email and chat support
• Provide accurate, timely, and effective resolutions
• Ensure high-quality customer service experience
• Maintain professional communication with customers
• Follow process guidelines and response standards
• Document and update customer interactions
• Coordinate with internal teams when required
• Ensure customer satisfaction and service quality

Required Skills & Eligibility

• Strong written English communication skills
• Basic computer knowledge and typing skills
• Willingness to work in US rotational shifts
• Freshers and experienced candidates can apply
• Ability to handle customer queries efficiently
• Good problem-solving attitude

Salary

As per industry standards