Customer Service Executive - Digital Sales for Housing Products

Tata Capital Finance Ltd; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Job summary

Tata Capital Finance Ltd is seeking a proactive Sales/Customer Service professional in Bengaluru to drive digital mortgage sales and cross-sell housing finance products. You will coordinate with internal teams, handle customer needs, and ensure compliant lead management.

Strong communication and data handling skills are essential for timely service and target achievement. The role emphasizes collaboration with the Contact Center and Business teams to maximize conversions and customer

Qualifications

• Minimum 1-2 years’ experience in Offline/Online Channel /Home Loan / Affordable Housing Finance sales.
• Knowledge about all financial products like Home Loans, Mortgages.
• Excellent communication and presentation skills – ability to engage internal and external stakeholders.

Responsibilities

• Meet and exceed sales targets for housing and related products.
• Cross-sell multiple financial products based on customer needs.
• Update leads and closures with strict adherence to policies and timelines.
• Collaborate with internal/external teams to ensure timely service to mortgage customers.
• Provide timely MIS reporting and maintain accurate records.

Skills

Digital sales

Customer service

Mortgage products

SFDC data

Communication skills

Education

Bachelor's degree

Tools

Salesforce

Job description

Customer Service - Digital Sales - Housing - Product - Bengaluru - Krishna Tower (TCHFL)

Key Objective of the Job:

• Achieving business targets as laid down by acquiring new client relationships through the multiple Digital journeys.
• Proactively understanding customer needs and cross- selling multiple products as per the requirements
• Should adhere to all policies and guidelines for updating leads as well as closures along with all the best practices that are put in place by the Business team.
• Execute all activities / campaigns as planned by the respective Digital Sales Manager
• Display customer centricity by executing all customer interface processes within defined timelines.
• Collaboration with various internal / external teams (Contact Center, Internal Business teams, Aggregators) to ensure timely service to all customers seeking a mortgage product

Major Deliverables:

• Meet & exceed business targets in terms of profitability, optimum product mix and quality of sourcing
• Should prove to be the one-point contact for all financial needs for his/ her customer
• Zero error in adherence to policies and systems as specified
• Quality of files sourced should be as per specified guidelines
• Forging targeted number of client relationships within the agreed timelines
• Meet & exceed customer acquisition targets
• Timely update for all leads shared by Internal / External stakeholders.
• Meeting sales targets for HL products in the assigned territory
• Ensuring the customer satisfaction matrix is met for all client relationships
• Timely MIS reporting to all concerned.
• Clear the certification examination within specified timelines

Specialized job competencies:

• Knowledge about all financial products like Home Loans, Mortgages
• Knowledge about statutory compliance & local market procedures
• Knowledge about legal agreement reviews, Data Uploads across SFDC, Ability to crunch large data & present the same for opportunity sizing.
• Excellent communication and presentation skills – Should be able to talk and convince both internal and external stakeholders & execute actionable’s in a timely manner.

Graduate : Yes Masters/Postgraduate: Optional Desired Experience: Minimum 1- 2 years’ experience in Offline/Online Channel /Home Loan / Affordable Housing Finance sales