Customer Service Executive

Tata Capital; Kamrup Metropolitan; On-site; INR 350,000 - 500,000; Full time

Job summary

Tata Capital in India seeks a role under supervision to identify potential customers for business, collect documents, and validate according to norms. You will log cases in the system as per SOP and assist in the disbursement process.

The position involves meeting customer requirements, cross-selling multiple products under guidance, empanelment of new vendors, and ensuring compliance with Audit/RBI regulations under supervision.

Responsibilities

• Identify potential business customers with supervisor guidance
• Collect documents from customers and validate per organization norms
• Log cases in the system as per SOP and process disbursement
• Fulfil sanction ratio as per organisation requirement
• Cross-sell multiple products while meeting customer requirements under supervision
• Empanel new vendors and develop relationships with them under guidance
• Ensure compliance to all Audit / RBI regulations with supervisor's help

Job description

Perform the following under the guidance/direction of Supervisor/Manager

• - With help of Supervisor/ Manager, Identify the customers for protentional Business
• - Collect the documents from Customers and validate as per the organization norms
• - Logging the case in the system as per SOP and follow the process for disbursement.
• - Fulfil - the Sanction ratio as per organisation requirement
• - Meeting the Customer requirements cross- sell multiple products, under the guidance of Supervisor/ Manager.
• - With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them
• - With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.