Customer Service Executive

Tech Catalyst Pvt. Ltd.; Pune District; On-site; INR 300,000 - 420,000; Full time

Job summary

Tech Catalyst Pvt. Ltd. is seeking a Customer Service Executive to support learners and partners across its Bengaluru and Pune centres. You will handle inbound and outbound communications, manage CRM records, and assist walk-in visitors.

Responsibilities include running outreach campaigns for cohorts/events, maintaining CRM hygiene, and escalating complex queries to the appropriate counsellor or faculty. Fluency in English/Hindi and a regional language is preferred.

Qualifications

• Graduate in any discipline with 1–3 years of customer-facing experience.
• Fluent in English, Hindi and one regional language (Kannada / Marathi preferred).
• Comfort with CRM tools (Zoho / HubSpot) and Google Workspace.
• Friendly disposition and clear communicator.

Responsibilities

• Answer inbound enquiries via phone, email and walk-in.
• Run outbound outreach campaigns for upcoming cohorts and events.
• Maintain CRM hygiene — leads, statuses, follow-ups and outcomes.
• Escalate complex queries to the right counsellor or faculty.

Skills

Customer-facing experience

Clear communicator

Friendly disposition

Education

Graduate in any discipline

Tools

Zoho CRM

HubSpot

Google Workspace

Job description

Customer Service Executive across our Bengaluru and Pune centres. You'll handle inbound and outbound learner / partner communications, walk-in visitors and CRM updates.

Responsibilities

Responsibilities

• Answer inbound enquiries via phone, email and walk-in
• Run outbound outreach campaigns for upcoming cohorts and events
• Maintain CRM hygiene — leads, statuses, follow-ups and outcomes
• Escalate complex queries to the right counsellor or faculty

Qualifications

Qualifications

• Graduate in any discipline with 1–3 years of customer-facing experience
• Fluent in English, Hindi and one regional language (Kannada / Marathi preferred)
• Comfort with CRM tools (Zoho / HubSpot) and Google Workspace
• Friendly disposition and clear communicator