Customer Service Executive

Tata Communications Limited; Pune District; Presencial; INR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

Tata Communications Limited in Pune, India, is seeking a Network Operations professional to monitor 24x7 network events, filter alarms, and raise tickets according to business rules. The role requires coordinating with resolver groups and performing alarm-event correlations to assess service impact.

The candidate should have 3–6 years of experience in telecommunications networks, familiarity with access technologies, and good written English.

Formación

• Good written English and communications skills.
• Understanding of alarms and ability to identify service impact.
• Basic Telecommunications network understanding.
• Familiarity with access technologies (FTTx and HFC) preferred.

Responsabilidades

• 24 x 7 Monitoring of network events, alarms and ticket creation.
• Alarms filtration and Ticket raising based on business rules.
• Ticket co-relations and assignment to correct resolver group.
• Perform Alarm-Event correlation, Service Impact Assessment.
• Notify Retail/Wholesale Service Provider of incidents - outage notifications.
• Support and execute the Real Time Change Management (Planned Outage) process.
• Maintain "Work logs" for each ticket.

Conocimientos

Good written English

Communication skills

Herramientas

Netcool

Remedy

E6000 (CMTS)

NxT

Tableau

Descripción del empleo

Responsibilities

• 24 x 7 Monitoring of network events, alarms and ticket creation
• Alarms filtration and Ticket raising based on business rules
• Ticket co-relations and assignment to correct resolver group
• Perform Alarm-Event correlation, Service Impact Assessment
• Notify Retail/Wholesale Service Provider of incidents - outage notifications
• Support and execute the Real Time Change Management (Planned Outage) process
• Maintain "Work logs" for each ticket

3-6 Years of experience in:

• Basic Telecommunications network understanding
• Basic Knowledge of Access Technologies (FTTx and HFC)
• Understanding of alarms and ability to identify service impact
• Good written English and communications skills
• Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
• Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)

Shift

24 x 7 rotational shift including Australia business hours shift from 2:30 AM to 11:30 AM