Customer Service Executive - Hybrid Network Services

Tata Communications; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Communications in Chennai invites a Network Operations professional to monitor events, filter alarms, raise tickets, and perform correlation across service domains in a 24x7 environment.

Work includes incident notification to providers, change management support, maintaining logs, and collaborating with resolver groups; knowledge of Netcool, Remedy, CMTS, NxT, and Tableau is preferred.

Qualifications

• 3-6 years of experience in monitoring network events, alarms and ticketing.

Responsibilities

• 24X7 Monitoring of network events, alarms and ticket creation
• Alarms filtration and Ticket raising based on business rules
• Ticket co-relations and assignment to correct resolver group
• Perform Alarm-Event correlation, Service Impact Assessment
• Notify Retail/Wholesale Service Provider of incidents - outage notifications
• Support and execute the Real Time Change Management (Planned Outage) process
• Maintain "Work logs" for each ticket

Skills

Good written English

Tools

Netcool

Remedy

E6000 (CMTS)

NxT

Tableau

Job description

Job Description

• 24X7 Monitoring of network events, alarms and ticket creation
• Alarms filtration and Ticket raising based on business rules
• Ticket co-relations and assignment to correct resolver group
• Perform Alarm-Event correlation, Service Impact Assessment
• Notify Retail/Wholesale Service Provider of incidents - outage notifications
• Support and execute the Real Time Change Management (Planned Outage) process
• Maintain "Work logs" for each ticket

3-6 Years of experience in

• Basic Telecommunications network understanding
• Basic Knowledge of Access Technologies (FTTx and HFC)
• Understanding of alarms and ability to identify service impact
• Good written English and communications skills
• Netcool, Remedy, E6000 (CMTS), , NxT, Tableau, knowledge preferred
• Should have fair understand of Broadband network and ability to identify faulty segment (Access, Backhaul, Core etc.)
• Shift 24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM