Assistant Manager - Hybrid Network Services Network Operations & Support

Tata Communications Limited; Chennai District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

Tata Communications Limited is seeking a seasoned NOC operations professional to manage day-to-day telecom network activities at a 24x7 level in Chennai. You will handle incident resolution, fault management, and coordination with OEMs to ensure uptime and customer satisfaction.

Role requires ITIL-aligned thinking, experience with DWDM/FTTx/GPON/DSLAM and strong teamwork to drive automated improvements and scalable network operations.

Qualifications

• 6-8 years of total experience in 24x7 Telecom NOC operations with international clients.
• Exposure to Telecommunications Network Assurance using ITIL, DWDM, FTTn/FTTx , GPON, DSLAM, Enterprise Ethernet technologies.
• Hands-on experience on Splitter, Amplifier, TAP, Multiplexers.
• Tool experience: Remedy, Netcool, Service Now, Tableau.

Responsibilities

• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
• Manage new enhancements/issue resolution.
• Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.
• Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
• Identify day to day manual activities, repeat tasks and leading the effort to automate them.
• Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
• Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
• Performing repair and maintenance and restoring service for optimal customer satisfaction
• The role may be an individual contributor or may lead a small team.

Skills

6-8 Years of experience

Strong communication skills

Stakeholder management

Network performance analysis

Tools

Remedy

Netcool

ServiceNow

Tableau

Job description

About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Job Description

Responsible for managing day to day network operations and maintenance in the respective areas of Telecom Network. This includes- customer change requests, platform uptime, incident management and escalation support for the operations. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Responsibilities

• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.


• Manage new enhancements/issue resolution.


• Proactive/Reactive fault management; Incident Management: Customer Handling during the fault and ensuring subsequent updates in timely manner.


• Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.


• Identify day to day manual activities, repeat tasks and leading the effort to automate them.


• Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.


• Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.


• Performing repair and maintenance and restoring service for optimal customer satisfaction


• The role may be an individual contributor or may lead a small team.

Desired Skill sets

• 6-8 Years of total experience in 24x7 Telecom NOC Operation Support with International clients.


• Should have good exposure in Telecommunications Network Assurance, using ITIL methodology, which is focused on DWDM, FTTn / FTTx , GPON, DSLAM, Enterprise Ethernet technologies.


• Hands on experience on Splitter, Amplifier, TAP, Multiplexers.


• Tool experience: Remedy, Netcool, Service Now, Tableau,


• Ability to analyze network performance insights, triggers and identify issues that need maintenance work


• Good communication skills


• Ability to manage field partners for successful field maintenance execution and validation

Shift

24 x7 rotational shift including Australia business hours shift from 2:30AM to 11:30AM