Customer Service Executive

Muthoot Fincorp Limited; Phaphamau; On-site; INR 180,000 - 340,000; Full time

Job summary

Muthoot Fincorp Limited is seeking a Customer Service Executive to support branch operations and help grow customer relationships. The role emphasizes quality processes, transaction handling, and proactive customer engagement.

The candidate should be a Graduate with freshers or up to 1 year in lending or financial services, ready to promote products and maintain data records for daily activities.

Qualifications

• Demonstrates result orientation in daily tasks.
• Focus on customer service and retention to build loyalty.
• Shows a digital mindset for branch operations.
• Ability to build relationships with customers and contacts.
• Has process knowledge and orientation to adhere to standards.
• Manages time effectively to meet targets and deadlines.
• Capable of cross selling and upselling products.
• Engages in business development activities to acquire customers.

Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/ Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills – Proficiency in

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational e?ciency through proper process adherence and facilitate smooth functioning of branches.


• Promote and maintain positive relations with all contacts, customers, and potential customers


• Achieve desired level of productivity to meet & contribute towards branch profitability targets.


• Promotes the products and services; consistently cross-sells and Up-sells products at every opportunity.


• Conduct promotional activities for marketing and drive referral programs for customer acquisition


• Responsible to handle day to day transactions and valuables.


• Maintain all data and records related to daily transactions


• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being

Knowledge, Skills & Attributes

• Result Orientation


• Customer Service & Retention Focus


• Digital Mindset


• Relationship Building


• Process Knowledge/ Orientation


• Effective Time Management


• Cross Selling / Upselling Skills


• Business Development


• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate


• Experience – Freshers / 1 year experience in lending / financial services