Customer Service Executive

Muthoot Fincorp Limited; Eluru District; On-site; INR 300,000 - 500,000; Full time

Job summary

Muthoot Fincorp Limited is hiring a Customer Service Executive in Eluru District, Andhra Pradesh. The role involves ensuring operational efficiency, promoting customer relations, and achieving productivity targets.

Your key responsibilities will include managing daily transactions, facilitating promotional activities, and cross-selling products. Ideal candidates are graduates with a focus on customer service and strong communication skills.

Qualifications

• Proficiency in local language and English.
• 1 year experience in lending/financial services preferred.

Responsibilities

• Ensure quality of business and operational efficiency.
• Promote and maintain positive relations with customers.
• Achieve productivity to contribute to branch profitability.
• Cross-sell and upsell products at every opportunity.
• Conduct promotional activities for customer acquisition.
• Handle day to day transactions and valuables.
• Maintain data and records related to transactions.
• Work towards improving financial well-being of customers.

Skills

Result Orientation

Customer Service & Retention Focus

Digital Mindset

Relationship Building

Process Knowledge/Orientation

Effective Time Management

Cross Selling / Upselling Skills

Business Development

Communication Skills

Education

Graduate

Job description

CUSTOMER SERVICE EXECUTIVE

Key Job Responsibilities

• To ensure quality of business and operational efficiency through proper process adherence and facilitate smooth functioning of branches.
• Promote and maintain positive relations with all contacts, customers, and potential customers.
• Achieve desired level of productivity to meet & contribute towards branch profitability targets.
• Promotes the products and services; consistently cross-sells and up-sells products at every opportunity.
• Conduct promotional activities for marketing and drive referral programs for customer acquisition.
• Responsible to handle day to day transactions and valuables.
• Maintain all data and records related to daily transactions.
• Retain customers, by working towards achieving the higher purpose to transform the life of the common man by improving their financial well being.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Digital Mindset
• Relationship Building
• Process Knowledge/Orientation
• Effective Time Management
• Cross Selling / Upselling Skills
• Business Development
• Communication Skills – Proficiency in local language and English

Role Requirements

• Educational Qualification – Graduate
• Experience – Freshers / 1 year experience in lending / financial services